Log into my XBox One?

On the Xbox verification screen, select I don’t have any of these and replace the inaccessible email address or phone number with contact information you can use.

If you know your Microsoft account password

1. Continue signing in on the Xbox One with the Microsoft account connected to your Xbox profile.
2. At Verify your identity, select I don’t have any of these.
3. Enter a new email address or mobile number that you can access and follow the prompts to replace your security information.
4. If all existing security methods are replaced, Microsoft applies a 30-day waiting period before the replacement takes effect. Support cannot shorten this period.^1^

If the change is already pending, most Microsoft services—including Xbox—may remain accessible during that period. However, if two-factor verification was enabled, access remains blocked until the 30 days end or the request is cancelled using an existing security method.^2^

If you also forgot the password

Use the Microsoft account recovery form instead:

1. Provide a working contact email where Microsoft can send the result.
2. Complete the form from a device and location previously used with the account, if possible.
3. Include as much Xbox-specific evidence as possible—particularly the hardware ID from an Xbox console used frequently with the account. Add old passwords and other requested account details.
4. Microsoft normally sends the result to the contact email within 24 hours. If verification fails, the form can be submitted up to twice per day.^3^

If two-step verification was enabled and none of its verification methods are accessible, the recovery form cannot override it. Microsoft support agents also cannot send a code, reset link, or manually change the account’s security details.^3^

After regaining access, add at least two current verification methods before removing the old ones; replacing every method together can trigger another 30-day restriction.^1^

References

1. Troubleshoot Microsoft verification code issues | Microsoft Support
2. What does “Security info change is still pending” mean?
3. Help with the Microsoft account recovery form