Need assistance in importing my blueyonder email account into outlook on my mobile?

Generate a Virgin Media Mail app password, then re-add the Blueyonder address to Outlook for Android as an IMAP account using that app password—not the password used to sign in to My Virgin Media. ^1^

1. Generate the correct password

1. Sign in to My Virgin Media.
2. Open Account Settings.
3. Find the Virgin Media Mail app password option and generate or reset the password.
4. Copy or note the generated password exactly.

The app password is separate from the normal Virgin Media/Virgin Media O2 ID password. ^2^

2. Remove the existing Blueyonder entry

In Outlook:

1. Tap your profile picture.
2. Tap the gear icon.
3. Select the Blueyonder account.
4. Tap Delete Account → Delete From This Device.

This removes only the account configuration from the phone; it does not delete email stored in the mailbox.

3. Add it with manual IMAP settings

1. In Outlook, tap your profile picture → gear icon.
2. Select Add Mail Account → Add Email Account.
3. Enter the complete address, including @blueyonder.co.uk.
4. If Outlook chooses the wrong provider, tap Not a ___ account? and select IMAP.
5. Enable Advanced Settings and enter the following:

Outlook accepts a port appended to the hostname with a colon, such as imap.virginmedia.com:993. ^3^

Do not select POP3 unless there is a specific need for it; IMAP is the appropriate choice for keeping mail synchronized between the phone and other devices.

If Outlook still rejects the login

1. Test the Blueyonder address through Virgin Media Mail webmail. ^4^
2. If webmail works but Outlook does not:
   • Update Outlook from Google Play. Microsoft notes that recurring password prompts can occur after application security standards change. ^5^
   • Manually type the new app password rather than allowing Google or Samsung password autofill to insert a saved password.
3. If webmail also fails or reports that mail is unavailable, the mailbox may be locked or no longer associated with an active Virgin Media account; follow Virgin Media’s mailbox-unavailable process. ^6^

Because Gmail added successfully, the Outlook app itself is functioning; the next useful check is the Blueyonder provider authentication, particularly the separate app password.

References

1. How to manage your Virgin Media email server settings
2. Login problems | Virgin Media Help
3. How do I set up an IMAP account?
4. Sign in - Virgin Media Mail
5. Can't sign in to the Outlook mobile app | Microsoft Support
6. Virgin Media Mail Unavailable | Virgin Media