Recover account

Magida Taracena 20 Reputation points
2026-10-16T01:21:10.2633333+00:00

Hello I've been trying so hard to recover MY outlook account I lost access to email and I changed my phone number

HELP

Outlook | Web | Outlook.com | Account management, security, and privacy
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Estrella721 48,135 Reputation points Independent Advisor
2026-10-16T02:01:19.83+00:00

As this is a user to user community forum, we do not have access to individual Microsoft accounts.

Regarding account recovery, if you have lost access to both your verification email and phone number, your only remaining option is to use the account recovery form: https://account.live.com/acsr

For security and privacy reasons, Microsoft Support cannot manually recover the account on your behalf, so the recovery form remains the primary path to regain access. The recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you've used before, and make sure to provide an accessible email address.

Microsoft typically reviews recovery requests within 24 hours. If your request is successful, they’ll send instructions to help you recover your account.

Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

You can submit the form up to twice within a 24-hour period, so feel free to include any new details you remember each time until you recover your account.

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  1. AI answer

    2026-10-16T01:21:28.77+00:00

    For an Outlook.com personal Microsoft account, the supported recovery path is:

    1. Start with the Sign-in Helper tool. It checks the account details entered and either shows the next self-help steps or guides to further help.
    2. If the old phone number is no longer available, select I don't have any of these during sign-in and follow the prompts to use other recovery options.
    3. If the account offers security info that is not recognized, first verify the sign-in name carefully:
      • confirm the correct domain such as outlook.com or a country-specific domain like .co.uk
      • check for spelling differences in the account name
      • if another alias or recovery method was added before, try that instead
    4. If the username is forgotten, use the username lookup flow with a security contact phone number or email address. After entering the security code, Microsoft shows a hint of the username.
    5. If self-service recovery still fails, complete the Microsoft account recovery form. Use a working email address that can be accessed, and provide as much detail as possible. Microsoft reviews the answers and responds within 24 hours.

    Important limits:

    • If two-step verification was turned on and none of the alternate verification methods are accessible, support agents cannot reset the account or change account details.
    • Support guidance says to try the Sign-in Helper before the recovery form.

    If the account may have been compromised, first run a full antivirus scan on the PC, then change or reset the password, and review account settings such as connected accounts, forwarding, and automatic replies.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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