Microsoft Wireless Display Adapter V2 (Model 1733) stuck on logo – How to recover firmware?

Question

Microsoft Wireless Display Adapter V2 (Model 1733) stuck on logo – How to recover firmware?

Gaspar Vardanyan 0

Hello Microsoft Support Team and Community,

I have a Microsoft Wireless Display Adapter V2 (Model 1733), purchased in 2018. Unfortunately, the device has never worked properly since purchase.

Problem description:

When I connect the HDMI connector first and then USB power, the Microsoft logo appears on the display, but the adapter freezes and never completes the boot process.

When I connect USB power first and then HDMI, the Microsoft logo does not appear at all.

The LED indicator remains continuously lit and never blinks.

I have tried holding the physical Reset button for 10–15 seconds, but nothing changes.

The adapter never reaches the "Ready to connect" screen.

I have reviewed Microsoft's official troubleshooting documentation, but the suggested reset procedure has not resolved the issue.

My main questions are:

Is there an official method to force firmware recovery or reinstall the firmware on Model 1733?

Does this adapter have a special recovery mode or bootloader recovery procedure?

Is there any firmware recovery utility that works without establishing a wireless connection?

Could these symptoms indicate corrupted firmware, or are they more likely caused by a hardware failure?

Since the adapter was purchased in 2018, I no longer have the original receipt. I am not requesting warranty service or replacement. I am specifically looking for technical guidance on recovering the device.

Any assistance from Microsoft engineers or community members familiar with this model would be greatly appreciated.

Thank you!

Gaspar Vardanyan 0 Reputation points

2026-10-14T09:43:05.17+00:00

Thank you for your response. However, I would like to request assistance from a Microsoft technical specialist rather than an AI-generated answer.

I understand that standard firmware updates require a working wireless connection. My adapter cannot complete the boot process and is not detected by Windows.

Could a Microsoft engineer or someone familiar with the hardware architecture of Model 1733 confirm whether any low-level firmware recovery procedure exists?

I am specifically interested in whether the device can be recovered without replacing it.

1 answer

Your answer

Gaspar Vardanyan 0 Reputation points

2026-10-14T09:43:05.17+00:00

Thank you for your response. However, I would like to request assistance from a Microsoft technical specialist rather than an AI-generated answer.

I understand that standard firmware updates require a working wireless connection. My adapter cannot complete the boot process and is not detected by Windows.

Could a Microsoft engineer or someone familiar with the hardware architecture of Model 1733 confirm whether any low-level firmware recovery procedure exists?

I am specifically interested in whether the device can be recovered without replacing it.

Answer 1

No official firmware recovery or bootloader recovery procedure for Microsoft Wireless Display Adapter V2 (Model 1733) is provided in the available guidance.

The supported firmware update path requires the adapter to be connectable from a Windows device through the Microsoft Wireless Display Adapter app:

Connect the Windows device to the adapter.
Open the Microsoft Wireless Display Adapter app.
Select Update & security.
If an update is available, select Update and keep the app open until the update completes.

If the adapter never reaches a usable state and never becomes connectable, the available guidance does not provide an offline firmware recovery utility, forced recovery mode, or USB-only reflash method.

Supported troubleshooting steps are:

Install the latest Windows updates.
- On Windows 11: Start > Settings > Windows Update > Check for updates.
- On Windows 10: Start > Settings > Update & security > Windows Update > Check for updates.
Verify both adapter connections.
- HDMI connected to the second display.
- USB connected to a power source.
- For the most stable connection, use a USB power source directly connected to a wall outlet.
Confirm the adapter is powered correctly.
- The guidance specifies using a USB charging port that provides at least 5W (5V/1A).
Keep the device within 23 feet (7 m) of the display and connect the device to Wi‑Fi before connecting to the adapter.
Restart the adapter.
- Remove the adapter from the display.
- Restart the Windows device.
- Reconnect the adapter to the TV or monitor.
- Try to cast again.

Based on the available guidance, if the adapter never progresses past the Microsoft logo and cannot be connected to by a Windows device, there is no documented self-service firmware recovery path. That makes hardware failure or a non-recoverable adapter state more likely than a recoverable firmware issue through supported tools.