Not receiving Reminders via Email from Outlook on the web (OWA) ToDo

Question

Not receiving Reminders via Email from Outlook on the web (OWA) ToDo

MoonTrucking-3878 0

Using OWA (Outlook on the web) (Outlook.com) on Edge browser on Windows 11.

Using "To Do" function for many years.

Recently not receiving "reminders via email" on the day the To-Do is scheduled.

In the "To Do Settings", I verified that "Turn On Reminder Notifications" is "on".

Is this function broken or has it been removed?

Thanks.

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1 answer

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Answer 1

Kai-H 28,235 Microsoft External Staff Moderator

Hi, MoonTrucking-3878

I understand you mean actual reminder emails, not pop-up alerts. I couldn’t verify an official announcement that this email behavior has been removed, so I wouldn’t assume your previously working setup is no longer available.

Here are some suggestions you can try:

First, find an older reminder email and check its sender and subject. This will help identify whether it came from a calendar reminder, a daily agenda, or another service linked to your tasks. Keep that example for support, but don’t post your personal information here.

Next, check Junk Email and the Other inbox tab. Also review Settings > Mail > Rules and Forwarding for anything moving or redirecting these messages. If you find a reminder in Junk, select Mark as not junk.

If nothing turns up, select Help > Help in Outlook.com, search for “missing reminder emails,” then choose Still need help? > Yes. Include the older email example and when delivery stopped, and ask support to investigate the missing emails specifically.

MoonTrucking-3878 0 Reputation points

2026-10-06T17:58:26.5+00:00

Thanks for the response.

Yes, ...I am referring to "reminder emails".

The missing emails are not in the "Junk email" folder.

There are no "rules", etc. that would impact the missing emails.

I do not understand the "Other inbox tab". What is that?

Here is a sample of a to-do reminder email that worked correctly on September 16, 2026

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It says "From: Microsoft Outlook Calendar", ...but this item is not in my Calendar...it is in my "To Do" .

Here is a screenshot of how I navigate inside the outlook.com system to access the "To Do" function:

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MoonTrucking-3878 0 Reputation points

2026-10-06T18:58:27.2366667+00:00

I did the help > ... in Outlook.com ...

and had a Chat session.

Did not find the solution.

I am out of time for now...
Kai-H 28,235 Reputation points Microsoft External Staff Moderator

2026-10-07T08:28:35.49+00:00

Hi, MoonTrucking-3878

Thank you for the screenshots. Your September 16 email identifies this as a daily agenda email containing tasks, rather than a To Do pop-up reminder. The daily agenda feature includes tasks as well as calendar events, which explains the “Microsoft Outlook Calendar” sender even though the item is in To Do. Sorry my earlier answer missed that distinction.

“Other” is simply a second inbox tab shown when Focused Inbox is enabled. If you don’t see Focused and Other above your message list, you can disregard that suggestion.

When you have time, my suggestion is to open the old email and select Agenda mail settings at the bottom. If that opens a daily agenda setting, check whether email delivery is enabled. The documented Send me a daily agenda option is under classic Outlook web settings, so it may not match your current screen.

There’s no need to repeat the Junk or rules checks.
MoonTrucking-3878 0 Reputation points

2026-10-07T12:17:58.65+00:00

I used a different Microsoft outlook.com account, and it had the same result.

The To Do task was due today.

No reminder was received via email.

So it appears it is not just one account.
Kai-H 28,235 Reputation points Microsoft External Staff Moderator

2026-10-08T08:15:17.15+00:00

Hi, MoonTrucking-3878

Thank you for testing another account. That makes a problem limited to your original account less likely, although it doesn’t yet confirm a widespread outage or that the feature was removed.

The missing message is the daily agenda email, which is documented as including both calendar events and tasks. It is separate from To Do’s reminder notification setting.

Since you’ve already tried support chat, I wouldn’t repeat the same troubleshooting. My recommendation is to add the second-account result to your existing support case and request an investigation specifically into daily agenda email delivery. You can use this wording:

“Daily agenda emails containing To Do tasks are not arriving on two separate Outlook.com accounts. A working example is dated September 16, 2026. Junk Email and rules have been checked. Please investigate whether agenda emails are being generated and whether this feature has changed.”

Include whether daily agenda delivery is enabled on the second account, if you can verify it. I couldn’t find an official notice confirming removal or a verified fix.