Class notebook - Distribution issues

Question

Class notebook - Distribution issues

Mr C Walton 0

Good evening,

Just checking if anyone could help. We seem to be getting issues with distributing class notebooks to students on teams. I have tried the online and offline version and still no joy. The notebook does not start distributing and just lags.

We use this every day in lessons and I was hoping someone could help me so I can get IT to rectify this asap

Thank you for any tips/support

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Answer 2

Ivory 1,825 Independent Advisor

Hi Mr C Walton,

To better understand what may be causing the issue, could you please provide a few additional details?

Is the problem affecting all Class Notebooks or only a specific notebook?
Approximately how many students are in the class where distribution is failing?
Are other teachers experiencing the same issue, or is it limited to your account?
When you start the page distribution, do you receive any error message, or does it remain in a loading/distributing state indefinitely?
Have there been any recent changes to your Microsoft 365 licenses, Teams setup, or OneNote configuration?

In the meantime, please try the following:

Check if the issue occurs in a different browser, such as Edge InPrivate mode.
Try distributing a simple test page to a single student. If that works, the original content may be too large and may need to be split into smaller sections.
In Teams, go to Class Notebook > Manage notebooks > Manage students and confirm all students are listed correctly. If students were recently added to the class team, they may not have been added to the notebook yet.
If using the desktop app, ensure the notebook is fully synced and shows no sync errors before distributing pages. Select File > Options > Sync and make sure Sync notebooks automatically is selected.

For reference: Fix slow sync times and delays when distributing pages in Class Notebook | Microsoft Support

To ensure I provide the most accurate assistance, I would appreciate any additional information you can share regarding your current situation. If possible, please include screenshots, as they can be very helpful in the investigation.

Thank you for your patience and understanding. Should you have any further questions, please feel free to comment on this post.

If the answer is helpful, please click 'Yes' and kindly upvote it.

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Mr C Walton 0 Reputation points

2026-10-05T18:09:31.3266667+00:00
Thank you

Is the problem affecting all Class Notebooks or only a specific notebook? - All teams in the high school

Approximately how many students are in the class where distribution is failing? - up to 30 per class. I have checked multiple teams and class notebooks are get the same issue.

Are other teachers experiencing the same issue, or is it limited to your account? - Yes all teachers have the same issue.

When you start the page distribution, do you receive any error message, or does it remain in a loading/distributing state indefinitely? No error message just when you click distribute page to the required section - the window pops up and then does not start the distribution.

Have there been any recent changes to your Microsoft 365 licenses, Teams setup, or OneNote configuration? Not sure I am waiting for IT to respond
Ivory 1,825 Reputation points Independent Advisor

2026-10-05T18:52:59.5133333+00:00
Hi Mr C Walton,

Since the issue is affecting multiple teachers and all Class Notebooks across the school, it does not appear to be related to a specific notebook, class, or user account. The fact that the distribution window opens but never begins processing suggests the issue may be related to your school's Microsoft 365 configuration or a service-side problem.

Your IT can verify:

Verify that the affected teachers still have the appropriate licenses assigned.

Confirm that the Class Notebook and OneNote services are enabled for users and have not been modified by a recent policy or configuration change.

At this point, there may be little you can do from your side. I would recommend waiting for your IT team to review the environment, check for any recent configuration changes. If no cause is identified, they may need to raise a support ticket with Microsoft through the Microsoft 365 Admin Center so the backend services can be reviewed and any server-side issues investigated.

Microsoft also provides customer service phone numbers based on your region. Your IT admin can find the appropriate contact number here: Customer service phone numbers - Microsoft Support

This route ensures that a Microsoft support engineer can initiate a remote session to investigate backend configurations, run advanced diagnostic tools, and, if necessary, they can request to escalate the case to specialized teams with access to internal systems and logs. These backend resources are essential for resolving issues that go beyond what’s visible in the user interface.