Unable to log in to my hotmail.

Hi, @Thomas J Browne

Based on everything you have provided and the troubleshooting already completed:

• Your Hotmail account has two-step verification enabled.
• The normal account recovery form is being ignored because two-step verification is enabled.
• Microsoft Authenticator does not contain the account.
• PIN, fingerprint, and passkey sign-in have not provided another usable option.
• The recovery email being offered is not currently accessible, and your phone number is not being offered as a verification method.
• You also do not have a recovery code.

Since the usual recovery options have been exhausted, I suggest submitting Microsoft's Account Reinstatement form here:

https://www.microsoft.com/digitalsafety/account-reinstatement

On the form, select:

• "I am having problems with my password, or I can't log in or reset my password."
• "I am not receiving the provided code."

In the "Additional information" section, explain that two-step verification is enabled, the recovery form is being rejected, Authenticator does not have the account, the recovery email cannot be accessed, and the phone number is not appearing as a verification option.

Also mention that you urgently need access to important emails, but do not include passwords, security codes, or other private information.

This does not guarantee that Microsoft can restore access, but at this stage it is the appropriate Microsoft form to submit the full account-access issue for review.

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Thank you for letting me know.

It appears the security information on your Microsoft account may have been changed by someone else.

Please do not select that email address or approve any Authenticator request you do not recognize.

Go through Microsoft's Sign-in Helper here and enter your Hotmail address:

https://aka.ms/sign-in-helper

Microsoft's hacked-account guidance is here:

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account

If you see a message saying "Your security info change is still pending," select "let us know" and follow the prompts to report that you did not make the change:

https://support.microsoft.com/en-us/account-billing/what-does-security-info-change-is-still-pending-mean

Because two-step verification is enabled, the normal account recovery form will not work if you cannot access any of the registered verification methods.

Please let me know what the Sign-in Helper tells you after you enter the Hotmail address.

Thanks!