Problem with a Minecraft cape code

Around the time that the Home Cape and the Menace Cape were being distributed, I was able to get the code for both and redeem them. It went through, but the items never showed up on my account. I checked both versions of the game and went to the Minecraft website, which led me to Microsoft Support, which led me here. It's also in the order history of the Microsoft account I have linked to my Minecraft account, so I know that I redeemed it. If anyone has a solution, I would love to know. Thank you.