Refund for a gift that was the incorrect copy

Question

Refund for a gift that was the incorrect copy

Jett Velligan 0

hello!

i gifted minecraft to a friend... I play on PC and they play on Xbox. I bought the gifted copy through my PC to my xbox friend. I gifted the "Java and Bedrock Edition for PC" without thinking too much of it. Is there any way to get a refund for the $32 wasted gift... or maybe an exchange of copies....

thanks in advance !

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2 answers

Your answer

Answer 1

Hello Jett Velligan,

I’m sorry you bought the PC edition when your friend needed the Xbox version. One important clarification: Microsoft’s gift-refund policy depends on whether the code has been redeemed.

If it is unredeemed and the purchase was within 14 days: sign into Order history using the purchasing account, find the gift, and select Refund information. Ask your friend not to redeem it while you request the refund.
If it has already been redeemed: Microsoft’s published policy does not allow a gift refund, except where required by law. A support review should not be presented as a guaranteed exception.

You can check the Microsoft digital gift terms, particularly section 4. If you purchased through another retailer, its refund policy applies instead.

I hope the code is still unredeemed so you can pursue the refund and purchase the correct version.

Answer 2

Hi @Jett Velligan

Easy mistake, and there's a decent chance you can fix it. The PC edition won't work on Xbox, so the goal is a refund on that order, then buying Minecraft from the Xbox store for your friend.

Here's how:

Go to https://account.microsoft.com/billing/orders and sign in with the account you bought the gift on.
Find the Minecraft order and click Request a refund. Explain that it was a gift bought for the wrong platform.
Digital refunds are generally considered within 14 days of purchase, and your chances are much better if the gift code hasn't been redeemed yet. If your friend has already redeemed it, still request it and say so, but it may need a support agent to review.
If the refund option doesn't show, go to https://support.xbox.com/contact-us and choose Billing and purchases to reach an agent.

One quick question that decides which path you're on: has your friend already redeemed the gift code? If not, ask them to hold off until the refund is sorted.

If this helped, please click Accept Answer so others who gifted the wrong edition can find it.

Reference: https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders