I Pre ordered dungeons 2 but as soon as it released it says my payment Declinded

chelsea moline 0 Reputation points
2026-10-03T13:55:45.6933333+00:00

prior to The Release it said in the launcher that i owned it already and i needed to wait for the release and now that it released with no warning it just says declined is there a way i can get recharged and granted my pre order capes?

Windows for home | Other | Gaming
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  1. Onyx Is here 5,015 Reputation points Independent Advisor
    2026-10-03T18:17:29.17+00:00

    Sorry to hear you're having trouble.

    When you pre order a game you aren't actually billed until within 10 days of the game release. If you didn't have the amount in your account at the time billing is attempted then the system will cancel the order after a few attempts.

    If you have any further questions regarding this or about the pre order bonus please be sure to start an online chat via https://support.xbox.com/contact-us then follow the instructions provided until you reach a person.

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  2. AI answer

    2026-10-03T13:56:05.32+00:00

    If the pre-order payment was declined at release, the supported path is to check whether the pre-order is still present in Order history and update the payment method there.

    1. Sign in to Order history at https://account.microsoft.com/orders with the Microsoft account used for the pre-order.
    2. Find the pre-order.
    3. Select Change how you pay.
    4. Choose a different payment option or add a new one.

    Microsoft states that if payment collection fails, it will try the current payment option two more times before the pre-order launches. If payment still cannot be collected, the pre-order is cancelled.

    For the item itself:

    • If the game page now shows Install instead of Buy, select Install.
    • If the order appears to have gone through but the game still does not appear in My games & apps, contact Microsoft Store support.

    For the pre-order cape specifically, the available guidance indicates that if there is no trace of the order in https://account.microsoft.com/orders and the game has already been released, the pre-order reward can no longer be obtained.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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