If the pre-order payment was declined at release, the supported path is to check whether the pre-order is still present in Order history and update the payment method there.
- Sign in to Order history at
https://account.microsoft.com/orders with the Microsoft account used for the pre-order.
- Find the pre-order.
- Select Change how you pay.
- Choose a different payment option or add a new one.
Microsoft states that if payment collection fails, it will try the current payment option two more times before the pre-order launches. If payment still cannot be collected, the pre-order is cancelled.
For the item itself:
- If the game page now shows Install instead of Buy, select Install.
- If the order appears to have gone through but the game still does not appear in My games & apps, contact Microsoft Store support.
For the pre-order cape specifically, the available guidance indicates that if there is no trace of the order in https://account.microsoft.com/orders and the game has already been released, the pre-order reward can no longer be obtained.
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