Email issue

Sammi Davidson 0 Reputation points
2026-10-02T18:51:08.12+00:00

I have an email address I am trying to add to me outlook account and it isn't working. [Moderator note: Personally Identifiable Information removed]@aoglobelife.com

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Lin v 1,545 Reputation points Independent Advisor
    2026-10-02T19:15:06.2833333+00:00

    Hi Sammi,

    To help me better understand the situation and provide more suitable guidance, please share a few additional details:

    1/ Is this a Microsoft 365 work or school account provided by your organization, or an email account hosted by another email provider?

    2/ Are you able to sign in to Outlook on the web using the same email address?

    3/ Please also share a screenshot of the error message or behavior you see when attempting to add the account to Outlook. This may help the community better identify the cause of the issue.

    I look forward to your response.

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  2. Sammi Davidson 0 Reputation points
    2026-10-02T18:55:19.37+00:00

    There is not IMAP servers.

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  3. Sammi Davidson 0 Reputation points
    2026-10-02T18:53:50.67+00:00

    I have tried that and it didn't work

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  4. AI answer

    2026-10-02T18:51:20.9633333+00:00

    For a custom-domain address in classic Outlook, use this order:

    1. Try adding the account with File > Add Account.
    2. If Outlook says the password is wrong or shows an app-password message, get an app password from the email provider and use that instead of the normal password.
    3. If automatic setup fails, use manual setup:
      • Open classic Outlook.
      • Select File > Add Account.
      • Enter the email address.
      • Select Advanced options > Let me set up my account manually > Connect.
      • Select IMAP.
      • Enter the incoming and outgoing mail server settings from the email provider, then select Next.
      • Enter the password or app password, then select Connect.
    4. If setup still fails, select Change Account Settings and correct the server names, ports, and SSL settings using the values from the email provider.

    Important:

    • Manual setup in classic Outlook is not available for Microsoft 365 or Exchange accounts unless POP or IMAP is enabled.
    • If this address is a third-party/custom-domain mailbox, the mail host must provide the correct IMAP/POP/SMTP settings.
    • If the domain’s web hosting service is incorrectly responding to Autodiscover requests, Outlook account setup can fail. In that case, the web service provider or web hosting provider must fix that server behavior.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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