A Microsoft file hosting and synchronization service.
Hi Brenda 11,
I'm sorry to hear about this experience. I understand why this situation would be concerning, especially if files appear to be missing or inaccessible.
As a public community, we cannot verify claims of unauthorized access or investigate Microsoft account activity. However, we would like to better understand what occurred so we can help identify whether this is related to a OneDrive synchronization, backup, or account issue.
Could you please provide a few additional details?
- Are you using a personal Microsoft account or a work/school account?
- Were the missing files originally stored in OneDrive, or only on your local hard drive?
- Do you still see the files when you sign in to OneDrive on the web?
- Are the files missing completely, or do you see placeholders/icons that cannot be opened?
- Did this begin after enabling OneDrive backup, signing in with a different account, reinstalling Windows, or making any recent changes to your PC?
If you believe someone accessed your account without permission, please also check your recent account activity and let us know whether you see any unfamiliar sign-ins.
The more specific information you can provide about the missing data and what you observed before the issue occurred, the better the community can assist with troubleshooting.