When trying to print email messages, it is greyed out and cut off at the bottom and side and no way to close it.

Gisele M. Nadeau 0 Reputation points
2026-10-02T17:56:19.3433333+00:00

When I try to print an email message, it is greyed out, cut off on the right and bottom and there is no way to close it.

Outlook | Windows | New Outlook for Windows | For home
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  1. Emma1-N 13,430 Reputation points Microsoft External Staff Moderator
    2026-10-02T23:40:11.0066667+00:00

    Welcome Gisele M. Nadeau,

    Thank you for posting to Microsoft Q&A.

    To better narrow down the cause, could you please confirm whether this happens with all email messages or only with specific emails?

    In the meantime, please try these quick checks:

    Step 1: In New Outlook, open the affected email and press Ctrl + P. Check whether the print preview opens normally or remains greyed out.

    Step 2: Try changing the zoom level in the print preview:

    • Press Ctrl + Mouse Wheel Down several times, or
    • Select a smaller zoom percentage if available.
    • This can sometimes resolve content being cut off on the right or bottom edges.

    Step 3: Resize the New Outlook window before printing:

    • Restore the window if it is maximized.
    • Make the window slightly larger, then try printing again.

    Step 4: If the print preview window is stuck and cannot be closed, press Alt + F4 while the preview window is active to see if it closes.

    Looking forward to your update.

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