Azure for Students academic verification succeeded but subscription was not provisioned

Question

Azure for Students academic verification succeeded but subscription was not provisioned

Rizqy resha 0

Hello Microsoft Support,

I am trying to activate Azure for Students using my personal Microsoft account.

Institution: [Moderator note: Personally Identifiable Information removed]

Academic email: [Moderator note: Personally Identifiable Information removed] @students.amikom.ac.id

Offer: [Moderator note: Personally Identifiable Information removed]

My academic status was successfully verified. I received the Microsoft Academic Verification email and saw the message:

“Congratulations! Your academic status has been successfully verified.”

However, no Azure subscription was created. In Azure Portal > Subscriptions, I see:

“None of the entries matched the given filter.”

When I try to continue the activation, I receive:

“Unable to complete Azure for Students verification.”

Please check whether my academic verification is correctly linked to my personal Microsoft account and help provision the Azure for Students subscription or reset the stuck activation process.

Latest activation Session ID:

[Moderator note: Personally Identifiable Information removed]

Support portal Trace ID:

[Moderator note: Personally Identifiable Information removed]

Support portal Correlation ID:

[Moderator note: Personally Identifiable Information removed]

Thank you.

b7141ce0-ebd7-4c46-b201-9b6be189f62b

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Answer 1

Good day Rizqy,

Just to gently clarify before going any further, this is a user‑to‑user support forum. I don’t have the ability to access or investigate individual accounts because this is a user‑to‑user support forum.

I can see that your academic verification completed successfully, which confirms your student eligibility. However, the Azure for students subscription hasn't yet been provisioned under the Microsoft account and Azure directory used during activation.

Please follow these steps:

Step 1: Retry with a clean sign in session

Sign out of all Microsoft accounts and Azure Portal.

Open an InPrivate or private browser window.

Sign in with the same personal Microsoft account used for the Azure for students registration.

Return to the activation page and select Continue.

Step 2: Check Azure Education Hub

Open Azure Education Hub.

Sign in with the same personal Microsoft account.

Check whether the Azure for students benefit is displayed.

Step 3: Contact Azure Support

If the subscription still doesn't appear, please create a support request with Azure Support:

In Azure Portal, select the ? icon in the upper right corner.

Select Help + support > Create a support request.

Enter a summary such as "Azure for students verification succeeded, but subscription wasn't provisioned"

Select Subscription management issue type.

Complete the request and attach the screenshots, along with the session details, diagnostic IDs, offer information, school email domain.

If creating a support request isn't available, please contact your school's IT administrator for further assistance. In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

I hope this information is helpful. If you have any questions or need further support, please don’t hesitate to reach out at any time.

Thank you for your patience and understanding.

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Rizqy resha 0 Reputation points

2026-08-29T00:16:25.89+00:00

Thank you for your guidance.
I have already completed Step 1 and Step 2:

I used the same personal Microsoft account in an InPrivate browser.

My academic verification using my university email completed successfully.

Azure Portal > Subscriptions and Azure Education Hub show no Azure for Students subscription.

Retrying the activation results in “Unable to complete Azure for Students verification.”

I cannot create an Azure support request because of AADSTS50058 and Microsoft Services tenant errors.

The Azure Education support link redirects me to Engage Center, where I receive a “No Access” message.

Could a Microsoft moderator please route this case to the Azure for Students or Subscription Management team to check whether my verification record is stuck and the subscription provisioning failed?
I can provide the session, correlation, and trace details privately if required.
Ruby Nguyen 2,885 Reputation points Independent Advisor

2026-08-29T14:39:48.95+00:00

Hi Rizqy,

Thank you so much for the update.

I wish I could provide more direct assistance. However, this forum is separate from Microsoft Azure Support. Forum users, moderators and Microsoft external staff cannot access user accounts or directly escalate cases.

Due to security and privacy requirements, I recommend contacting your school's IT administrator and asking them to submit an Azure support request on your behalf.

I hope your issue is resolved soon.