Hi, I'm John! I will help you with this.
To use your laptop screen and an external monitor at the same time, first connect the monitor using HDMI, USB-C, DisplayPort, or a docking station.
Then press Windows key + P and choose Extend. This lets you use both screens separately.
You can also go to Settings > System > Display. Click Detect if the second screen is not showing. Under Multiple displays, choose Extend these displays.
Also check that the monitor is powered on and set to the correct input, such as HDMI 1, HDMI 2, or USB-C.
If issue still persists, to help narrow down the issue:
- May I ask, are you trying to use the laptop screen plus one monitor, or two external monitors?
- What cable or adapter are you using?
- Does the monitor show anything at all when connected?