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Hi, I got hacked on my hotmail.com account. I have managed to change my password, I have canceled the forwarding rules that were enabled, I have asked to sign me out of all devices (the support message mentioned it might take up to 24hrs).
I have checked that there are no connected devices to my account. I have checked the account activity which looks like last unauthorized account sign in was 6 hours ago from Ecuador.
However, the draft emails with ransom letter keep appearing every 2 minutes. I'm not sure if that means that someone still has access to my mailbox and can do more damage.
Could you please assist me with verifying if anyone still has unauthorized access to my mailbox? How can I make sure that unauthorized access has been terminated?
Managing personal Outlook.com account settings, security, and privacy
I have tried to do all what has been suggested, the draft emails still appear in my mailbox
I would appreciate someone getting in touch with me to help me troubleshot the issue or do the reset/cleanup in the background (of course if it is required)
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Maria,
After you remove the tasks from To Do, it can take some time for the changes to sync to the Outlook servers (this usually happens in the background for your account). Because of this, it may take up to 12 hours or more for the drafts to completely disappear from your hotmail email account.
Ok, thank you, I will monitor this tomorrow morning. Let's hope it will be gone by then...
Good morning, so the draft have stopped this morning, however, I still caught some email going out of my account this morning to random email addresses. That happened probably about 2 hours from when the draft stopped appearing. I don't see any devices connected to the account, I don't see any suspicious activities in the activity logs. I have clicked again on sign out form all the devices and also cleaned Cloud synched settings (by clicking on Clear stored settings) under Devices. Anything else that could be done?