I keep getting MSBILL.INFO charge on my credit card but I do not see any order history when I log in to my account.

Question

I keep getting MSBILL.INFO charge on my credit card but I do not see any order history when I log in to my account.

Negi, Akash 15

I never entered my credit card for any Microsoft subscription and do not see any order history or active subscription yet my card is charged $5.32 every month. How to contact Microsoft and figure out why it is charging me?

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3 answers

Answer 1

John Yasutake 0

MICROSOFT withdrew over $100.00 from my checking account with no explanation or reason for the withdrawal. I have then received another withdrawal from Microsoft for $14+ from my bank account. What is going on? I have tried for over 2 weeks to speak to someone at Microsoft, but to no avail. It seems that they purposely confuse you when you are trying to cancel, get a refund, or get money back. I am going to file a consumer complaint with the Washington State Attorney General's Office. How many others have had the same problem?

Stefan Blom 357.6K Reputation points MVP Volunteer Moderator

2026-11-11T20:19:08.3566667+00:00

@John Yasutake

Your account at https://account.microsoft.com/services should tell you what you are paying for. See also https://support.microsoft.com/en-us/accounts-billing/how-to-investigate-a-billing-charge-from-microsoft .

Of course, you will also have to consider the chance that your bank account has been compromised. Contact your bank, just in case.

If you need further assistance from your fellow users here in Q&A, please start your own thread. Use the Ask a question link.

Good luck.

The current thread is old and it will be closed.

Answer 2

EmilyS726 279.8K Independent Advisor

Any chance you might subscribe to a business plan ? If so, you would need to log into https://admin.microsoft.com with an account ending with onmicrosoft.com instead.

If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

Negi, Akash 15 Reputation points

2026-01-05T22:30:39.23+00:00

I actually have raised a dispute case but it takes months for the credit card company to investigate. Meanwhile, I have seen already 2 more charges.. I do have a University account where we had free Office 365 but when I login using that, I do not have any order history or active subscription. Other than that I do not have any other logins to Microsoft accounts.
EmilyS726 279.8K Reputation points Independent Advisor

2026-01-05T22:35:21.4733333+00:00

Unfortunately, Microsoft can’t identify or disclose a different Microsoft account based solely on credit card details, since there’s no reliable way for them to verify card ownership. That’s why disputes have to be handled through your card issuer. While the process can be frustratingly slow for some credit card company, a successful dispute often allows charges from several previous months to be reversed.

Answer 3

If you're seeing charges from MSBILL.INFO on your credit card but do not have any visible order history or active subscriptions, it could be related to a few common issues. Here are some steps you can take to resolve this:

Check for Subscription Activation: Sometimes, benefits or trials may activate a subscription without clear notification. Verify if there are any subscriptions linked to your account that you might have overlooked.
Contact Microsoft Support: Since you need clarification on the charges, contacting Microsoft support would be the best course of action. You can reach out to them through the following links:
- Contact Microsoft 365 Support
- Get support - Microsoft 365 admin | Microsoft Learn
Review Your Payment Methods: Ensure that there are no other accounts or subscriptions using your credit card. You can check your billing account settings to see if your card is linked to any other services.
Check for Prepaid Subscriptions: If you have any prepaid subscriptions, they could also lead to unexpected charges once the term expires.

By following these steps, you should be able to identify the source of the charges and resolve the issue with Microsoft support.

References: