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mark benson 20 Reputation points
2025-11-25T12:33:34.4633333+00:00

Ive recently got a new phone and can longer access my daughters refereeing email address as i cant remember the password and the questions that i get asked to recover it aren't relevant as she's never sent an email from it so doesn't have any email addressess to type in and no subject lines as again no emails sent. The account is used to receive weekly emails with her match allocation on

Please help????

Outlook | Windows | New Outlook for Windows | For home

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2025-11-25T12:33:44.64+00:00

If you are unable to access your daughter's email account because you forgot the password and the recovery questions are not relevant, you have a few options to reset the password:

  1. Ask the Administrator: If this email account is part of a school or organization, you can ask the administrator to reset the password for you.
  2. Self-Service Password Reset: If you have set up an alternative email address or mobile phone number for recovery, you can use the Self-Service Password Reset wizard. For work or school accounts, visit passwordreset.microsoftonline.com. For personal Microsoft accounts, go to account.live.com/ResetPassword.aspx.
  3. Contact Support: If you are still unable to reset the password, you may need to contact Microsoft Support for further assistance. Provide them with as much information as possible to verify ownership of the account.
  4. Use Security Information: If the global admin has enabled the feature, you can also use security information and your mobile device to reset the password.

Make sure to keep any recovery codes or information safe for future reference.

References:

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