Hello,
That message means the game is being forced to use DirectX 12. Fix it by removing the DX12 launch flag so the game runs with DX11.
- If you use Steam, open Library, right click the game, go to Properties > General. In Launch Options remove
-dx12and-d3d12. Close the window and start the game. - If you use Epic Games Launcher. Open Library, click the three dots next to the game and click Manage. Turn off Additional command line arguments or delete
-dx12and-d3d12. Launch the game again. - If you start the game from a desktop shortcut. Right click the shortcut and go to Properties > Shortcut tab. In Target remove
-dx12or-d3d12from the end. Select Apply > OK. Start the game.
Tell me which launcher you use if you do not see these menus and I will tailor the exact clicks.