Reinstalled outlook but current e-mails have gone

Tricia Ellis 20 Reputation points
2025-11-11T10:58:25.08+00:00

E-mail account was reset by provider but did not receive a code by e-mail in Outlook. Advised to reinstall outlook but this has gone back about 6 months and all current e-mails have gone

Outlook | Windows | New Outlook for Windows | For home

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John Jefferson Doyon 91,020 Reputation points Independent Advisor
2025-11-11T12:11:29.4666667+00:00

Hi, I'm John! I will help you with this.

Just to clarify, are you using an Outlook.com (Microsoft) email account or one provided by your email service (like your ISP or a work email)?

If it’s an Outlook.com or Microsoft 365 account, your emails should still be stored on the server, and we can try re-syncing them. But if it’s a POP account, your messages might have been stored locally and could be missing after reinstalling.

Can you confirm which type of account it is?

Click "Add comment" to let me know.

Regards,

John J.D.

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