Issues with Bing Places for Business

Question

Issues with Bing Places for Business

Heather Dohman 45

When I sign in to Bing Places for Business it tells me that the latest verification pin has expired. It then sends me to a chat that sits there for hours and never initiates a conversation even though it appears I'm next in line. I have no other way to get the issue resolved and my business website sits unpublished with no resolution. Any advice?

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Answer accepted by question author

John Oliver 11,710 Independent Advisor

Hello Heather Dohman, thanks for posting this in our community.

It sounds like you're running into a common issue with Bing Places. Sometimes the verification page fails to respond properly due to cached scripts or browser interference. I recommend opening Bing Places in an incognito or private window, clearing your browser cache and cookies, and making sure JavaScript is enabled. Also, try disabling any browser extensions like ad blockers that might interfere with the page.

If your PIN has expired, log in to the Bing Places Dashboard, select your business listing, and look for the option to request a new PIN. If that option is unavailable or greyed out, the next best step is to bypass the chat system, which many users have reported as non-functional.

Instead, use the Bing Places Support Contact Form. Sign in, select your region, and submit your issue there. Microsoft typically follows up via email, which helps avoid the delays caused by the broken chat queue.

Hope this helps

Kind regards,

John Oli

Heather Ostrom 0 Reputation points

2025-12-02T22:30:53.54+00:00

I know we're just over a month out on this post, but same topic and I tried your resolve John, but just forces me to log back in, and sends me to the business profile page. My only option is the chat bot. I have two separate browsers stated as being in the #1 position for assistance from a live help Microsoft support person, and 3hrs in and still trying to get help. There is no form option to fill out - just the virtual chat option (for those that haven't received their verification pin via email for Bing Places). When I clicked your link, it just forces a re-login and brings one to the business page. So I don't know if I am doing something wrong.

RE: adding a new business and not receiving a postcard with the verification code (two weeks in

- not sure if I should be expecting to wait longer).

1 additional answer

Your answer

Heather Ostrom 0 Reputation points

2025-12-02T22:30:53.54+00:00

I know we're just over a month out on this post, but same topic and I tried your resolve John, but just forces me to log back in, and sends me to the business profile page. My only option is the chat bot. I have two separate browsers stated as being in the #1 position for assistance from a live help Microsoft support person, and 3hrs in and still trying to get help. There is no form option to fill out - just the virtual chat option (for those that haven't received their verification pin via email for Bing Places). When I clicked your link, it just forces a re-login and brings one to the business page. So I don't know if I am doing something wrong.

RE: adding a new business and not receiving a postcard with the verification code (two weeks in

- not sure if I should be expecting to wait longer).

Answer 1

Your problem is two problems at once: the PIN has expired, and the support form route that is supposed to replace the chat queue is not opening for you.

Sign in first, then open the form — never the other way round. Go to Bing Places and sign in to the Microsoft account that owns the listing before you click any support link. Opening a support link while signed out forces a re-login that drops you back on the business profile page, which is the loop another user reported on this thread.
Once signed in, use the form inside the dashboard, not a link from a search result or an answer. Scroll to the bottom of the dashboard and select Support, then Contact Support.
Select your country or region first on the form. The issue-type fields only appear after the region is set; without it, you see only the virtual agent chat option.
Describe the problem as an expired-PIN issue, not a general question. State the business name and address exactly as shown on the listing, that the latest PIN has expired, and that the "request a new PIN" option is missing or greyed out. Ask for a PIN reset or manual verification, and attach a business registration document or a recent utility bill in the business name if the form allows an attachment.
While that request is open, do not keep requesting new PINs. Each new PIN cancels the one before it, so only the newest code ever works.
If the form still shows only the chat bot after you are signed in and have selected your region, stay in the chat and ask for the problem to be raised as an expired-verification-PIN ticket. The chat route is slower, but a ticket raised there is still answered by email.

Common mistakes to check: opening the support link before signing in, which causes the re-login loop; looking for the form on the business profile page instead of under Support at the bottom of the dashboard; and requesting a fresh PIN more than once, which cancels the earlier code. Clearing cache and using a private window help only if you are signed in to the same Microsoft account that claimed the listing.

https://www.bingplaces.com/DashBoard/Support