Can not get Outllok to work with my emails, personal and work only the outlook... eamil appears which I don't use

Matt Graham 20 Reputation points
2025-10-23T05:58:07.42+00:00

Cannot setup outlook of the client to work with my personal and work emails, have a new subcription for 365 since leaving work full time and have appeared to waste my money.

Outlook | Windows | New Outlook for Windows | For home
0 comments
Answer accepted by question author
Ravi Teja Morampudi 660 Reputation points
2025-10-23T08:00:32.37+00:00

Hello Matt,

Microsoft 365 subscription includes the ability to add multiple email accounts, including both personal and work accounts, to the Outlook desktop application. You can also choose to set up separate profiles if you prefer to keep them completely separate. If you have been unable to set up your emails, you may need to check that two-factor authentication is not preventing the connection. 

How to add accounts to Outlook

Using the "Add Account" feature (Sign-in with licensed email first to activate office).

  1. Open Outlook and go to the File tab.
  2. Click Add Account.
  3. Enter the email address you want to add and click Connect.
  4. If prompted, enter your password or sign in through your provider's pop-up window.
  5. Repeat these steps for any additional email accounts. 

For manual setup or troubleshooting

Some providers, especially those with extra security measures like Gmail and iCloud, may require specific steps before you can connect. 

  • App-specific password: If you have two-factor authentication enabled on a personal email account, you may need to generate and use an app-specific password within that account's security settings to grant Outlook access.
  • IMAP/POP settings: If the automatic setup fails, you may need to manually configure the account using your email provider's IMAP or POP server details. You can access this option during the "Add Account" process. For example, for Gmail, you must enable IMAP access in your Gmail settings before connecting to Outlook. 

Understanding multiple profiles vs. multiple accounts

You can add both work and personal emails within a single Outlook profile and manage them in one view. However, if you need a complete separation of settings and data, you can create separate profiles for each account. For instance, you could have one profile for your work exchange account and another for personal emails. You can manage profiles through the Mail settings in the Windows Control Panel.

Regards,

Raviteja M.

Was this answer helpful?

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Francisco Montilla 31,825 Reputation points Independent Advisor
    2025-10-23T08:35:59.0433333+00:00

    Hi Matt,

    The way to stop Outlook from forcing an outlook.com account is to use Outlook Classic with a fresh mail profile and add your accounts manually so autodiscover cannot switch them to outlook.com.

    Close Outlook first. Open the old Control Panel > Mail > Show Profiles > Add, and give the profile a short name. When the Add Account window opens, click Advanced options and tick Let me set up my account manually. Add your work account first, next add your personal account.

    If it is Gmail, choose Google and sign in. If it is an ISP mailbox, choose IMAP and enter the server names from your provider. When both are added, set Always use this profile to the one you just created and click OK.

    On new and old Outlook: If your app shows a New Outlook toggle in the top right, switch it off to return to Classic. If you only have the new Outlook from the Store, install the Microsoft 365 desktop apps that include Outlook Classic using the same subscription account, then repeat the steps above in Classic.

    After this, Outlook should open with the new profile and only the accounts you added.

    If anything in those steps is unclear, tell me what type of personal account you have and whether your work account is Microsoft 365 or on-prem Exchange, and I will give you the exact server choices.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.