Word/Excel/PowerPoint 365 keeps using the wrong account on Mac

Anonymous
2025-03-12T02:22:28+00:00

When trying to open Word/Excel/PowerPoint 365, I get prompt to sign in.

I then enter the email for the active account for Office 365, but it keeps ignoring the email address I provided like "___@___.___", it uses an another account "___@___.___" that has no Office Licence and returns a message that "No licence was found for ___@___.___" and offers to buy Microsoft 365 for this account or use another account.

If I select "Use another account" and enter the right Email Address, it keep ignoring it to use the wrong one and I'm getting the same message again and again.

This does not happen with Outlook, OneNote or One.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more