Outlook desktop not syncing with gmail

Question

Outlook desktop not syncing with gmail

Anonymous

Outlook stopping sending and receiving gmail messages. I get a 0x800ccc0e error message. My internet connection is good since I am able to go on the internet. I tried to repair the settings and I get 'we couldn't connect to the incoming (IMAP) server using the specified encryption method.' I have a Microsoft 365 subscription.

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Answer 1

Hi, Rose Palmieri

Welcome to Microsoft Community.

I realize that you've encountered a problem with your Gmail account in Outlook application.

Typically, when you configure your Gmail mailbox, it will jump directly to the window where you can login to Gmail and verify your account, and after you click on the permissions, you can add Gmail to your outlook.

For details, please refer to this page: Add a Gmail account to Outlook for Windows - Microsoft Support

We recommend that you try the following methods:

1.This issue can occur if you don't have two-step verification and IMAP for Gmail turned on，

You can do this by going to your Gmail settings, clicking on the "Forwarding and POP/IMAP" tab, and then selecting "Enable IMAP".

It is recommended that you turn on two-step verification and create an application password for outlook

Turn on 2-Step Verification - Computer - Google Account Help

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. 

2. Try adding your Gmail account to Outlook using the manual setup option.

In Outlook application, go to File > Add Account > Manual setup or additional server types > choose IMAP. Then, enter your Gmail account information and the following server settings:

Incoming mail server: imap.gmail.com

Outgoing mail server: smtp.gmail.com

Username: your full Gmail email address

Password: Your independent application password set after turning on two-step verification

Once done, go to More settings > Outgoing Server tab, click My outgoing server SMTP requires authentication

Go to Advanced then use the following Server port numbers:

Incoming server IMAP 993

Use the following type of encrypted connection SSL

Outgoing server SMTP 465

Use the following type of encrypted connection SSL

3. Create new Outlook profile:

Open the Control Panel and click Mail.
In the Mail Settings dialog box, click Show Profiles.
Click Add to create a new profile and enter a name for it.
Follow the instructions to add your email account to the new profile.
Once done, click Finish and then select the new profile as the default profile.
Restart Outlook and see if you can send emails now.

4.Check your network environment to make sure your network is clean and that no proxies or other connections are open.

For more details, please refer to Something went wrong adding Gmail to Outlook - Microsoft Support

Feel free to contact me if you need further help.

Best Regards,

Cece | Microsoft Community Support Specialist