0x000ccc0e error in Outlook 365

Anonymous
2022-08-25T16:56:08+00:00

Only when I wake up the laptop, do I see this message regarding several email address, "Outlook cannot download folder inbox for imap server (then follows my particular email address.

I noticed this when looking up a fix which says...

(It is very common to receive the error message 0x800CCC0E when configuring an email account in Outlook and trying to send an e-mail, the reason why you get the error is because Outlook is not authenticating your account on the server while sending it, so the outgoing mail server rejects the message.

To solve it you simply have to follow the following steps:

  1. Open Outlook and go to: Accounts -> Properties -> Servers.
  2. Once you're on this section, you'll have to mark the option "My server requires authentification".
  3. Now you must write your complete e-mail account and the password you chose while creating it.
  4. Finally press the "Apply" button and the "Accept" button, now you're done configuring the e-mail account in Outlook. Now try to send an e-mail and you shouldn't have any problems doing it, you just solved the error 0x800CCC0E)

That is all well and good but as usual, some specific instruction which I need is not mentioned. Without going through all that, is there anyone who can give me an easy, simply instruction(s) to follow so I can overcome this snag.

Outlook | Windows | Classic Outlook for Windows | For business

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  2. Anonymous
    2022-08-27T04:04:34+00:00

    Hi Rubert Mumps

    Thank you for your reply.

    We value your feedback, click "Yes" or "No" to let us know that you got helped. This will help users in the community with the same problem to solve the problem faster.

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  3. Anonymous
    2022-08-27T02:48:57+00:00

    Excellent! Thank you so much Chandy for this very informative and helpful reply!

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  4. Anonymous
    2022-08-26T08:15:29+00:00

    Thank you for the reply. This particular problem only shows up after bringing the laptop out of 'Sleep' and there are several email addresses that will pop up and ask for the password. I've done just that (entered the password) but next time if the unit has been to sleep for awhile, when I wake it up, I'll see the little window once again, asking for my password.

    As to the password for the IMAP account not matching the authentication of the IMAP server, actually it does. One of these is a gmail account and sliding in there, I use the same password as Outlook does.

    Tell me if I'm missing something in your previous post.

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  5. Anonymous
    2022-08-26T05:33:12+00:00

    Hello Rubert Mumps

    Welcome to the Microsoft Community.

    According to the /Outlook for Windows/ category you posted, we know your problem is "Using Outlook to sync inbox mail encountered error code 0x800CCC0E ". Please feel free to correct me if my understanding is wrong. 

    In short, assuming no previous changes have been made, this should be a security protocol update specific to the domain name of your email account. The password for your IMAP account does not match the authentication of the IMAP server. At this point, you should try to create a New app-specific password, and then update your account password.

    You have to log into your mailbox's domain website and (under your account security settings) have it generate a random password for a third-party application (like Outlook) to log into your account. For this error code you can refer to the following two threads:thread one / thread two

    If you don't know where your application-specific password should be generated, we recommend that you contact the official support of the ISP service provider of your email account to provide it for you.

    Hope it helps! If any update, welcome to share with us.

    Best regards,

    Chandy|Microsoft Community Support Specialist

    * Beware of scammers posting fake support numbers here.

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