Microsoft Teams App on Mac Pro

Anonymous
2018-11-30T06:25:31+00:00

Hi,

I am getting the attached error message. I am the admin and only user on the account.

I am running macOS Mojave 10.14.2 Beta (18C48a)

Microsoft Teams | Microsoft Teams for business | Other

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Anonymous
2018-12-07T15:09:55+00:00

Hi PeterJ86,

If so, since based on your former description that Teams folder does not exist, it seems that "/Users/jay/Library/Application Support/Microsoft" directory is owned by "root" which lead to 'Teams' folder can not been created when starting teams application. Please try the following steps to change the ownership of the Microsoft directory to your login id, which is listed in the path after "/Users/", in your case "peterjonson".

Open Terminal app and at the command prompt type the following commands ("peterjonson:" and "root#:"  are the ends of the command prompt, you don't type them!) substituting "peterjonson" in all paths below with your login id:

 peterjonson: cd Library/Application\ Support

 peterjonson: sudo su -

  Password: (type the password for "peterjonson" here)

  root# cd /Users/peterjonson/Library/Application\ Support

  root# chown peterjonson Microsoft

  root# ls -lat | grep Microsoft

  drwxr-xr-x   4 peterjonson  staff   136 Nov 7 17:23 Microsoft

The last output above shows the Microsoft directory is now owned by "peterjonson".

Finally, please close Terminal app and start Teams and check the result.

Regards,

Bryan

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  1. Anonymous
    2018-12-02T06:32:45+00:00

    /Library/Caches/com.microsoft.teams 

    /Library/Caches/com.microsoft.teams.shipit 

    /Library/Application Support/Microsoft and delete the Teams folder there.

    the above do no exist 

    I have deleted and re-installed the app and still have the same issue.

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  2. Anonymous
    2018-12-01T07:21:50+00:00

    Hi PeterJ86,

    Thanks for your posting back, if so, may I confirm that if  you have tried to delete all  cache directories and Team-DIRs mentioned above? If not, please have try and check the result.

    If it doesn't work, I suggest you delete the app (Quit Teams by right-clicking the Teams app in the dock, then holding down Option and clicking Force Quit. Open the Application Folder, select Microsoft Teams, and move it to the Trash.), then re-download the Client from Get Microsoft Teams on all your devices and re-install it (copy to /Applications) and check the result.

    I hope this will help.

    Regards,

    Bryan

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  3. Anonymous
    2018-11-30T10:19:57+00:00

    this is the first time i have downloaded team and it has never worked..

    Other office apps work without issues

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  4. Anonymous
    2018-11-30T09:54:09+00:00

    Hi PeterJ86,

    Thanks for your posting here, based on the error message, First, please make sure your Teams for Mac update to Newest version, then try the following steps to delete all  cache directories and Team-DIRs and check whether it helps.

    Go to Go > Go To following Folder and delete all  cache directories.

    /Library/Caches/com.microsoft.teams 

    /Library/Caches/com.microsoft.teams.shipit 

    /Library/Application Support/Microsoft and delete the Teams folder there.

    If it doesn't work, I need to confirm more information for further analyzation. please kindly answer the questions below:

    1. Does it work well before?
    2. Will this issue occur if you open other Office Application like Outlook, Word?

    Regards,

    Bryan

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