Windows Blue Screen error 1000009f-How do I fix it?

Question

Windows Blue Screen error 1000009f-How do I fix it?

Anonymous

Thanks in advance for any help you can provide me. I have been dealing with this error and can't seem to correct it. Here's my information:

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: 1000009f

BCP1: 0000000000000004

BCP2: 0000000000000258

BCP3: FFFFFA80039DC660

BCP4: FFFFF80000B9C510

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

Here's a link to the .dmp file in question:

https://onedrive.live.com/redir?resid=4F08C16C7A7DD6CB%21107

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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6 answers

Answer 1

Hi,

1st parameter = 0x4, which implies that a power IRP has failed to synchronize with the PnP Manager. With this said, we'll need a kernel-dump to properly debug this type of bug check as not information lies within the minidump.

Kernel-dumps are located at C:\Windows and named MEMORY.DMP. If there is nothing there, you may need to enable generation of them - http://msdn.microsoft.com/en-us/library/windows/hardware/ff540128%28v=vs.85%29.aspx

Regards,

Patrick

Answer 2

Anonymous

Thanks again for your help. Here's the memory.dmp

https://onedrive.live.com/redir?resid=4F08C16C7A7DD6CB%21108

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Answer 3

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Answer 4

Anonymous

Thanks for your help Patrick. PC is much much better.

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Answer 5

Anonymous

My pleasure, glad to hear it.

If and when you are comfortable and feel your issue has been solved, I'd recommend marking any posts of mine that answered your question as answered so this thread no longer shows up as requiring an answer.

Regards,

Patrick

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