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Hacker purged inbox & deleted items – Need backend restoration of deleted emails

Hello Microsoft Community and Support Specialists, Earlier today, my account (******@outlook.com) was compromised by an unauthorized intruder who deliberately wiped my emails to cover their tracks. What happened: The hacker emptied my Inbox and purged…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-10T20:35:16.5033333+00:00
Bora Yıldırım 0 Reputation points
edited the question 2026-10-10T20:37:40.4+00:00
Bora Yıldırım 0 Reputation points
0 answers

I was guaranteed 5 years at $69.99 for Microsoft 365. Now I'm being charged $99.99

After an hour trying to contact Microsoft, all I learned is that my subscription is being upgraded with the addition of CoPilot. I don't want CoPilot. One article said I could change my subscription back to "Family Classic", so I went to my…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-10T17:16:13.7366667+00:00
Pat Rapp 0 Reputation points
edited the question 2026-10-10T20:13:12.69+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
0 answers

Need urgent help with two step verification keeps failing. I am unable to access my hotmail account due to that issue

I urgently need assistance recovering access to my personal Hotmail account. I know my original password, but I am unable to sign in because of an issue with Microsoft's two-step verification process. Here is the exact problem: My account has two-step…

Outlook | Web | Outlook.com | Email
asked 2026-10-10T19:28:07.27+00:00
Jatan Upadhyay 0 Reputation points
0 answers

my Xbox account is locked and I cannot get it back using the account recovery forms.

I have submitted 15 of them with all of my correct information with the account I've had for 10 years. I even included my card information which I've bought Xbox game pass for years. It will either not respond or it will tell me I did not include enough…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-10T19:27:19.88+00:00
Kaden Polillo 0 Reputation points
0 answers

Microsoft for Startups - Azure Sponsorship ends 1 Dec 2026, requesting extension review (support request 2610090050002086)

Hi, we're a self-funded Microsoft for Startups member (joined Founders Hub in November 2024), and our Azure Sponsorship ends on 1 December 2026. We'd love to ask the Startups team to review our account for an extension. We help UK GP trainee doctors…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,779 questions
asked 2026-10-10T19:07:47+00:00
Nabil Khan 0 Reputation points
0 answers

Cannot contact Microsoft for Startups support — AADSTS16000 blocks ticket submission

Title: Cannot contact Microsoft for Startups support — AADSTS16000 blocks ticket submission I’m trying to contact Microsoft for Startups about application eligibility, but the support route redirects me to Azure and fails before I can submit a…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,779 questions
asked 2026-10-10T17:53:40.0833333+00:00
LawSnap 0 Reputation points
0 answers

Artifact Signing eligibility for a German Freiberufler

Hello, I develop and distribute Windows software called bNICE under the business name HELLOT. I am a self-employed professional (Freiberufler) in Germany, recognized by the German tax office since 2002. I operate under my own legal name, Lothar Hellwig,…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,410 questions
asked 2026-10-10T17:36:27.8633333+00:00
Lothar Hellwig 0 Reputation points
0 answers

I have lost licenses for Work and Exce;

I was exploring my computer apps and inadvertently damaged the licenses I bought on Jun 2, 2024

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-10T16:59:53.8433333+00:00
Earl Lang 0 Reputation points
commented 2026-10-10T17:34:17.45+00:00
EmilyS726 272.3K Reputation points Independent Advisor
0 answers

Outlook lIve Email- Check Box to select message is now gone

Outlook LIve Email- Check Box to select message is now gone

Outlook | Web | Outlook.com | Settings
asked 2026-10-10T17:24:55.4033333+00:00
Steve Upchurch 0 Reputation points
0 answers

Intermittent 503 OriginTimeout when previewing Excel files with Office Online Viewer (view.officeapps.live.com)

We embed Excel files stored in Azure Blob Storage in our React application using the public Office Online Viewer: https://view.officeapps.live.com/op/embed.aspx?src=<URL-encoded Azure Blob SAS URL> The preview works intermittently for the same…

Microsoft 365 and Office | Excel | Other | Other
asked 2026-10-09T07:45:36.63+00:00
Phat Nguyen Vinh 0 Reputation points
edited the question 2026-10-10T16:57:41.2833333+00:00
Lucus-V 13,735 Reputation points Microsoft External Staff Moderator
0 answers

AADSTS5000228: Access to newly created tenant is denied.

Hi. I wanted to activate P2 trial for my existing Azure account. However, following the process I believe Azure did not allow to activate the free trial on my existing account and created a new account (with ID ******@domain.onmicrosoft.com). After I…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,056 questions
asked 2026-10-07T14:20:27.7733333+00:00
Eduard Buhali 0 Reputation points
commented 2026-10-10T16:56:33.7933333+00:00
Nathan Roberts (SN) 13,796 Reputation points Student Ambassador Volunteer Moderator
0 answers

Azure OpenAI: Unable to deploy GPT-6 models in East US — Policy and quota issues

Problem description I am trying to deploy GPT-6 models (gpt-6-astra, gpt-6-luna, gpt-6-sol) in my Azure OpenAI resource located in East US. While I can deploy GPT-5 models like gpt-5-mini and gpt-5.4-mini, I receive an error stating that the GPT-6 models…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

5,072 questions
asked 2026-10-10T16:03:44.41+00:00
EdBloomfield-9109 0 Reputation points
commented 2026-10-10T16:54:24.54+00:00
Ganesh Gurram 7,570 Reputation points Microsoft External Staff Moderator
0 answers

Startup verification blocked in Jordan: 21-character ID rule and missing support

My Microsoft for Startups Preview account has $200 in credits. Business verification is blocked because the form requires exactly 21 alphanumeric characters, while my official Jordanian commercial registration number has six digits. Country is correctly…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,779 questions
asked 2026-10-10T15:58:14.8566667+00:00
Mohammad Maani 0 Reputation points
commented 2026-10-10T16:07:11.5+00:00
Mohammad Maani 0 Reputation points
0 answers

Microsoft 365 Copilot Chat (Basic) Notebook UI doesn't accept prompts

I am using a university business 365 account as a university student, which comes with 365 Copilot Chat (Basic) When I create a Copilot Notebook with references (e.g. module briefs, readings etc...), the notebook UI does not accept a prompt it just says…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-10-10T15:58:30.0233333+00:00
DanielPeters-7127 0 Reputation points
edited the question 2026-10-10T15:59:52.2666667+00:00
DanielPeters-7127 0 Reputation points
0 answers

On-line help is not helpful when..

You are unable to log into your account, and the first thing on line help wants you to do is log in!! MS Authenticator wants a code stuck in a loop

Microsoft Security | Microsoft Authenticator
asked 2026-10-08T17:31:18.3833333+00:00
Roger Mayhew 0 Reputation points
commented 2026-10-10T15:55:32.0833333+00:00
Nathan Roberts (SN) 13,796 Reputation points Student Ambassador Volunteer Moderator
0 answers

I am unable to reactivate my subscription

Hello, I am unable to reactivate my subscription nor make payment when I go to invoices its says all paid. Please help me to reactivate my subscription Thanks

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,056 questions
asked 2026-10-08T16:39:07.66+00:00
balbarak 0 Reputation points
commented 2026-10-10T15:52:20.0033333+00:00
Nathan Roberts (SN) 13,796 Reputation points Student Ambassador Volunteer Moderator
0 answers

AADSTS500571 blocks Azure portal and support requests with a personal Microsoft account

I cannot access the Azure portal with my personal Microsoft account. The sign-in page says, "Your account has been locked. Contact your support person to unlock it, then try again," and the diagnostic code is AADSTS500571. The same account…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-08T20:57:14.83+00:00
Mina Soliman 0 Reputation points
commented 2026-10-10T15:49:44.3166667+00:00
Nathan Roberts (SN) 13,796 Reputation points Student Ambassador Volunteer Moderator
0 answers

Azure subscription disabled — unable to pay locked invoice or create a support ticket

My Azure subscription is disabled. When I try to reactivate it, I’m asked to settle a past-due balance. The overdue invoice has Locked status. Clicking Pay now displays: “You can't pay this invoice in the portal. Please contact Azure Support for…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,056 questions
asked 2026-10-09T12:49:46.18+00:00
Name F 0 Reputation points
commented 2026-10-10T15:39:34.9966667+00:00
Nathan Roberts (SN) 13,796 Reputation points Student Ambassador Volunteer Moderator
0 answers

Artifact Signing organization verification: You need permission with matching email and required Azure roles

We are completing Public organization identity validation in Azure Artifact Signing. The request was last observed as In Progress, and we received an Action Required email asking the representative to complete verification. The existing guest identity…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,410 questions
asked 2026-10-10T15:39:24.78+00:00
Agence Persée INC 0 Reputation points
0 answers

Artifact Signing: Validation Failed — Assistance Needed to Resolve Subscription Conversion Issue

Problem description I am seeking help regarding an issue with my Azure subscription related to artifact signing. The problem is that I am unable to convert my subscription within Azure, which is impacting my ability to manage and utilize my resources…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,410 questions
asked 2026-10-10T15:38:26.8533333+00:00
MattBradford-4369 0 Reputation points