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I purchased a digital retail version of Windows 11 Home and linked it to my Microsoft account on a computer. I then updated the BIOS for this computer and received the error 0xc0ea000a when attempting to reactivate Windows. I have a stable internet connection and used the troubleshooting tool. I selected the option stating that I changed hardware recently, and the pop-up states that it is unable to activate Windows because it can't find any devices linked to my Microsoft account that can be used to reactivate the device I am using right now. I am certain that I am using the same Microsoft account on my computer as the one I purchased the license on. When I am logged into my account, I can see the linked devices, and one of them is the computer on which I updated the BIOS.
was the license purchased from Microsoft, or third party?
Can you please type cmd in the search on the taskbar and hit enter to launch command prompt, then run the following command:
slmgr /dlv
Then share a screenshot please. Thanks!
The license was purchased from the Microsoft Store
The partial key actually indicates that it was not activated digitally. Do you recall receiving a 25-digit license key from Microsoft, arriving separately, usually 24-48 hours after the purchase confirmation email? Looks like you might have entered the key instead then to activate it. If so, see if you can find the key, and enter it via Windows Settings > System > Activate > Change Product key.
I bought this digital license last night, so I have not received any email with a product key. When prompted to activate Windows, I had purchased a key from the store. When I follow the same route I get a message saying that my version of Windows is unable to be made genuine.
Go to Settings > Accounts > Your info
Click on Sign in with local user instead. follow the steps and finish the rest.
(If you don't see the "sign in with a local account instead option, click on "Stop signing into Microsoft apps automatically" first, then relaunch this page. )
Restart the computer (Do Not skip)
Go to Settings > Accounts > Your info
Click on Sign in with Microsoft account instead. follow the steps and finish the rest
Restart the computer (Do Not skip)
See if that helps.
If not, Please use the activation portal. https://visualsupport.microsoft.com/
You do need to sign. Then choose to activation Microsoft product, and pick the product. To get the installation ID, on the computer, type cmd in the search on taskbar and press enter. Then run this command: slmgr /dlv
The pop up should provide you the installation ID
