Minecraft account got hacked

Use the Microsoft account sign-in helper first. It asks for the account email address or phone number and either provides self-help steps or offers the chance to talk to an agent.

Recommended recovery path:

1. Scan the PC for malware before changing anything
   • Open Virus and threat protection.
   • Select Scan options > Full scan > Scan now.
   • This matters because the account was compromised through a fake verification flow, and Microsoft recommends a full scan before changing the password.
2. Try to sign in and change the password
   • If sign-in still works, change the password immediately and use a strong password.
   • If sign-in does not work, use the password reset flow.
3. If the sign-in alias, password, or security info was changed, submit the Microsoft account recovery form
   • Fill in as much information as possible.
   • Recovery results are sent to the working email address entered in the form within 24 hours.
   • If Microsoft cannot verify the account, the form can be retried up to two times per day.
4. After regaining access, review account settings changed by the attacker
   • Check connected accounts.
   • Check forwarding.
   • Check automatic replies.
5. If direct help is needed, use the support contact flow from another accessible Microsoft account
   • In Microsoft Support, enter the problem and select Get Help.
   • If needed, select Contact Support.
   • Support can guide the process, but Microsoft states support agents cannot send password reset links or directly change account details.

Important limits from Microsoft:

• Microsoft support agents and advocates are not allowed to send password reset links or access and change account details.
• If the attacker changed the sign-in alias and security information, recovery depends on successfully proving ownership through the official recovery process.
• If unrequested verification codes arrive again, do not respond to them.

If the account is a work or school account, use the separate work/school password help path instead of the personal Microsoft account flow.

• How to recover a hacked or compromised Microsoft account | Microsoft Support
• Help with the Microsoft account recovery form | Microsoft Support
• Can I trust email from the Microsoft account team? | Microsoft Support
• Troubleshoot verification code issues for work or school accounts | Microsoft Support