How do i cancel a subscription ?

Bjørn Longva 0 Reputation points
2026-10-17T07:52:00.4166667+00:00

I am beeing charged for a subscription that i don't want to have.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. AI answer

    2026-10-17T07:52:18.3933333+00:00

    For a Microsoft 365 home subscription purchased from Microsoft:

    1. Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that was used to buy the subscription.
    2. Find the subscription and select Manage.
    3. Select Cancel. It might appear as Upgrade or Cancel.
    4. Follow the on-screen steps to confirm cancellation.

    Important details:

    • If Turn on recurring billing appears instead of Manage or Cancel, the subscription is already set to expire and no further action is required. Charges should stop after the shown expiration date.
    • If the subscription was bought through Google Play or the Apple App Store, cancellation and refunds must be handled with that store.
    • If the subscription was bought from a third-party retailer such as Amazon, cancellation and billing must be handled with that retailer.
    • To check whether a refund is available, cancel first. Not all cancellations qualify for a refund.
    • If a charge is still appearing after cancellation, one reason can be cancelling too close to the billing date. Cancellations must be made more than 2 days before the billing date.
    • If the charge is not recognized or the subscription is not visible, check whether the wrong Microsoft account was used and investigate it on the Manage your payments page of the Microsoft account dashboard.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. DaveM121 939.6K Reputation points Independent Advisor
    2026-10-17T08:26:14.87+00:00

    1

    Log into any Microsoft account you may have on this link.

    https://account.microsoft.com/services/

    If you find the subscription linked to your account, click the manage button beside the subscription.

    From there, you can cancel the subscription and also ensure you disable the recurring billing on the subscription to avoid any further charges.

    2

    If you are unable to find the subscription, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    3

    If you are still unable to resolve this problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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