How to fix audio messed up on facetime windows 11

Zane Licklider 0 Reputation points
2026-10-17T01:00:51.9033333+00:00

I join a facetime call and i can hear them, but then it cut out and i cant hear them and they cant hear me someone please help.

Windows for home | Windows 11 | Performance and system failures
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  1. Ferdinand Nanalig 33,440 Reputation points Independent Advisor
    2026-10-17T01:35:58.9333333+00:00

    Hi, let me help you.

    Are you using a headset?

    Please let me know the make and model of your computer.

    Have you tried restarting your machine?

    When was the last time it worked fine? Does it work on other apps?

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  2. AI answer

    2026-10-17T01:01:06.1733333+00:00

    Since audio works at first and then both hearing and speaking stop during the call, check both the app-specific audio settings and the Windows audio services.

    1. Check the app volume and output device:
      • Go to Start > Settings > System > Sound > Volume mixer.
      • Under Apps, find the affected app.
      • Make sure it is not muted, the volume slider is up, and the correct Output device is selected.
    2. Check the main sound output:
      • Select the speaker icon on the taskbar.
      • Select the arrow next to the volume slider.
      • Confirm audio is going to the correct device, such as the intended speakers or headphones.
    3. Turn off audio enhancements:
      • Go to Start > Settings > System > Sound.
      • Under Output, select the device being used.
      • Under Advanced settings, set Audio enhancements to Off.
      • This can help if sound cuts out or becomes unstable.
    4. Restart Windows audio services:
      • Select Start, type services.msc, and press Enter.
      • Right-click Windows Audio and select Restart.
      • Right-click Windows Audio Endpoint Builder and select Restart.
      • Test the call again.
    5. Update the audio driver:
      • Open Device Manager.
      • Expand Sound, video and game controllers.
      • Right-click the audio device and select Update driver.
      • Restart the PC after the update.
    6. If the issue started after a Windows update, check for updates or roll back the driver:
      • Go to Start > Settings > Windows Update and install all available updates.
      • If the problem began after a recent update, open Device Manager > Sound, video and game controllers > [audio device] > Properties > Driver > Roll Back Driver.
      • Roll Back Driver is available only if a previous driver version exists.
    7. Run the Windows audio troubleshooter:
      • On Windows 11, run the automated audio troubleshooter in the Get Help app.

    If sound still cuts out after these steps, uninstalling the audio driver in Device Manager and restarting can force Windows to reinstall it automatically. This changes the driver configuration, so save work before restarting.

    References:

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