It says I have 21k rewards but when I check my statement it says 135.

Tuduxo Woah 0 Reputation points
2026-10-16T23:27:14.7033333+00:00

Every time I refresh the 21k stays but when I go click redeem it says I only have 135. What do I do to fix it

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. Estrella721 47,145 Reputation points Independent Advisor
    2026-10-17T00:07:37.99+00:00

    I understand that your Microsoft Rewards dashboard shows 21,000 points, but when you check your statement or click Redeem, your available balance is only 135 points.

    Please check your Microsoft Rewards points history at https://rewards.bing.com/ and review your recent transactions to verify your current points balance.

    Also, check whether the 21,000 points appear as your available balance or whether they are simply displayed on your dashboard. Since the Redeem page recognizes only 135 points, that may be the current redeemable balance, but Microsoft Rewards Support would need to verify the discrepancy.

    If your points history does not explain the difference, contacting Microsoft Rewards Support would be the best next step: https://rewards.bing.com/support

    The support team for Bing Rewards has the essential tools and resources to investigate this issue. Please note that their response time is usually within 24 hours, but it may take longer depending on the volume of tickets they receive (first come, first served). Thank you.

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  2. AI answer

    2026-10-16T23:27:56.3333333+00:00

    Check whether Give Mode is enabled, because Microsoft specifically identifies it as a cause of different balances appearing on the Rewards dashboard.^1^

    Resolve the mismatch

    1. Open the Microsoft Rewards dashboard and check the Give Mode setting. If it is on, turn it off and check the balance again.
    2. Sign out of Bing and Microsoft Rewards, then sign back in using the exact Microsoft account that earned the 21,000 points. Microsoft lists being signed into different accounts, or browser data not synchronizing with the Rewards database, as other causes of an incorrect balance.^1^
    3. Open the Rewards dashboard and redemption page in a private browsing window or another browser. This avoids using an old signed-in session.
    4. Do not use a VPN or proxy. Rewards must be redeemed in the same region as the Microsoft account, and Microsoft advises against using a VPN during redemption.^2^

    Because both the statement and redemption page show 135, do not redeem anything until Microsoft confirms whether the 21,000 display is a synchronization issue or represents a different balance category.

    If it still shows 21,000 versus 135

    Submit the issue through Microsoft Rewards Support. Include:

    • Screenshots of the 21,000-point display, statement, and redemption page.
    • The date the mismatch began.
    • The browser and device used.
    • Confirmation that all pages use the same Microsoft account.
    • Confirmation of whether Give Mode was enabled.

    Only Rewards Support can investigate and correct an account-level points discrepancy.

    References

    1. Learn about Microsoft Rewards | Microsoft Support
    2. How to redeem Microsoft Rewards points | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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