How to add microphone to HP laptop 17cp, Windows 11. There is no microphone and text states: No input devices found"

Bettie Pearson 0 Reputation points
2026-10-16T20:43:54.92+00:00

I have an HP Laptop 17-CP2, Windows 11. The issue: Under Settings>System>Sound>Input is the following text: "No input devices found". Therefore, I cannot use the microphone that supposedly is installed. I have already spent hours troubleshooting, researching the internet, using MS help but nothing has worked. Please help. Thanks.

Bettie P.

Windows for home | Windows 11 | Devices and drivers
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  1. AI answer

    2026-10-16T20:44:12.8733333+00:00

    For "No input devices found" on Windows 11, use this path:

    1. Check microphone privacy permissions.
      • Go to Start > Settings > Privacy & security > Microphone.
      • Turn on Microphone access.
      • Turn on Let apps access your microphone.
      • Turn on Let desktop apps access your microphone.
      • Then return to Settings > System > Sound > Input and check whether a microphone appears.
    2. Check whether the microphone is available in Sound settings.
      • Go to Start > Settings > System > Sound.
      • In Input, look for a microphone.
      • If one appears, select it, open its properties with >, then use Start test under Microphone test and speak normally.
      • Select Stop test and Play to confirm it records.
    3. Make sure the correct recording device is selected.
      • In Start > Settings > System > Sound.
      • Under Input, in Choose a device for speaking or recording, select the microphone if it is listed.
    4. Run the built-in sound troubleshooter.
      • Go to Settings > System > Sound.
      • Scroll to Advanced.
      • Select Input devices under Troubleshoot common sound problems.
      • If needed, select All sound devices under Advanced for more options.
    5. Restart audio services.
      • In the taskbar search box, type services and open it.
      • Restart these services:
        • Windows Audio
        • Windows Audio Endpoint Builder
        • Remote Procedure Call (RPC)
      • Then check Settings > System > Sound > Input again.
    6. Reinstall the audio drivers.
      • Go to Device Manager by right-clicking Start.
      • Expand Sound, video and game controllers.
      • Right-click each audio device and select Uninstall device.
      • Check Attempt to remove the driver for this device and select Uninstall.
      • Repeat for other audio devices in that section.
      • Restart the PC.
      • If Windows does not reinstall them automatically, open Device Manager, right-click Sound, video and game controllers, and select Scan for hardware changes.
      • Then right-click the audio driver and select Update driver.
    7. If the microphone appears but still does not work, increase input volume.
      • Go to Start > Settings > System > Sound.
      • Select the microphone under Input.
      • Under Input settings, adjust the Input volume slider.

    Since the built-in microphone is not showing at all, the most relevant steps are privacy settings, audio services, and especially reinstalling the audio driver.

    References:

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  2. Dio Xavier 297.7K Reputation points Volunteer Moderator
    2026-10-16T23:13:27.37+00:00

    Hello,

    Welcome to the Microsoft Windows Community.

    Good evening, @Bettie Pearson . Please visit the HP support website, enter your computer model, and download and reinstall the audio drivers.

    Restart your computer and test to see if it works.

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