Netflix freezes on my pc while the audio continues.

Try these steps in order:

1. Restart the Windows audio services.
   • Select Start, type services.msc, and press Enter.
   • Right-click Windows Audio and select Restart.
   • Right-click Windows Audio Endpoint Builder and select Restart.
   • Test Netflix again in both the app and Chrome.
2. Update the audio driver.
   • Open Device Manager.
   • Expand Sound, video and game controllers.
   • Right-click the audio device and select Update driver.
   • Restart the PC.
3. If the issue started after a Windows update, roll back the audio driver.
   • In Device Manager, expand Sound, video and game controllers.
   • Right-click the audio device and select Properties.
   • Open the Driver tab.
   • Select Roll Back Driver.
   • Restart the device.
4. If audio or video stutters only when using a Microsoft Wireless Display Adapter:
   • Move the PC closer to the adapter.
   • Keep it away from microwave ovens, cordless phones, or baby monitors.
   • If using a Microsoft 4K Wireless Display Adapter, try changing how the adapter is connected.
   • If HDCP was turned on in the Microsoft Wireless Display Adapter app, try turning it off.
5. If Netflix playback issues happen only while connected to a Microsoft Wireless Display Adapter:
   • Make sure the adapter is up to date.
   • Close and reopen Netflix.
   • Disconnect from the adapter.
   • Restart the PC.
   • Reconnect to the adapter and test again.
   • If using a Microsoft 4K Wireless Display Adapter, make sure Enable HDCP is turned on in the app.

Because the problem happens in both the Netflix app and Chrome, the most relevant Windows-side fixes are restarting the audio services and updating or rolling back the audio driver.

• Windows 11
• Windows 11
• Windows 10