cancellation of 365

Cancel the individual Microsoft 365 subscription, not the Microsoft account. Keep the same Microsoft account so it can receive the shared Family benefits later.

Recommended path:

1. Sign in to https://account.microsoft.com/services/microsoft365 with the Microsoft account that purchased the individual subscription.
2. Select Cancel subscription. It might appear as Upgrade or Cancel.
3. Review the cancellation page and confirm with I don't want my subscription.
4. If Turn on recurring billing appears instead of a cancel option, the subscription is already set to expire and no further action is required.

What happens next:

• Access to the current subscription benefits continues until the end of the current billing period unless local laws or purchase terms provide otherwise.
• Files remain intact.
• If the account later loses its paid storage benefit, storage reverts to 5 GB for OneDrive and Outlook.com attachments, and 15 GB for Outlook.com mail storage.
• If usage is over the free allowance, new OneDrive uploads, edits, and sync stop, Outlook.com email send/receive can stop, and after 6 months OneDrive files may be deleted.

For the switch to the wife's Microsoft 365 Family subscription:

• The Microsoft account should be kept.
• After the standalone subscription expires, the account can use the shared Family subscription benefits.
• If removed from or no longer covered by a shared Family subscription later, files remain intact, but paid benefits expire.

If the subscription was purchased through Google Play, Apple App Store, or a third-party retailer, cancellation and refund must be handled with that seller.

• Cancel a Microsoft 365 subscription | Microsoft Support
• Changes to Microsoft 365 storage | Microsoft Support
• Microsoft 365 subscription sharing FAQs
• Cancel your Microsoft subscription | Microsoft Support