Query regarding double deduction: R 159:00 twice in October of 2026

Question

Query regarding double deduction: R 159:00 twice in October of 2026

Regina Magaisa 0

Good Day

I hope this find you well.

I am writing to query a double deduction from my account in respect of Microsoft monthly subscription.

I have noted that the amount of R 159.00 was deducted on the 2nd of October 2026 as agreed and i did receive a tax invoice.

Another deduction was done on the 14th of October 2026 without my authorisation. Kindly note that I only authorised a monthly subscription and the amount of R 159.00 should therefore be deducted once per month not twice.

Kindly investigate this matter and arrange a refund / reversal.

Thank you

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1 answer

Your answer

Answer 1

1

Using any Microsoft account you may have, try using the steps provided on this link to find out what that second payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps provided on this link to cancel whatever that second payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that second payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option