Microsoft Account got hacked, requesting to see if I can recover my data through transfering it from the original account to new microsoft for Minecraft

Question

Microsoft Account got hacked, requesting to see if I can recover my data through transfering it from the original account to new microsoft for Minecraft

Christian Dimalanta 0

Hi, I just wanted to ask if I can get help or see if anyone can help transfer my old microsoft account to be transfer, I originally wanted to get my Xbox Minecraft account to be transfer to the new microsoft account if possible.

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2 answers

Your answer

Answer 1

Hi Christian Dimalanta,

I understand why you would want to move your Minecraft access to a new Microsoft account after the original account was compromised. However, Minecraft ownership and related entitlements are associated with the Microsoft account that originally acquired them, so creating a new account will not automatically restore or move that content.

Your best option is to focus on recovering the original Microsoft account through the Microsoft Sign-in Helper. Depending on the account status, the tool may provide recovery steps or an option to speak with a support agent.

If you are unable to recover the account, you can also contact Minecraft Support and provide any proof of purchase they request through the private support form. They can review whether any options are available for the Minecraft entitlement, although a transfer to another Microsoft account cannot be guaranteed.

Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts, reverse unauthorized changes, or transfer game ownership between accounts.

For your security, please do not post your email address, gamertag, receipts, order numbers, or payment information publicly in this thread. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Microsoft cannot transfer a Minecraft purchase, Xbox gamertag, game progress, or account balance from the hacked personal Microsoft account to a new one; the supported route is to recover the original account.^1^

Recover the original account

Secure the Windows 11 PC first
- Open Windows Security → Virus & threat protection → Scan options.
- Select Full scan → Scan now.
- Complete this before changing the password, in case malware captured the original credentials.^2^
Run Microsoft’s Sign-in Helper
- Open the Sign-in Helper: https://go.microsoft.com/fwlink/?linkid=2214157
- Enter the original email address or phone number.
- Follow the recovery option presented. The tool may provide self-help steps or an option to contact an agent.^2^
If directed to the account recovery form, collect:
- Previous passwords.
- The original account address and a separate working contact email.
- Xbox gamertag.
- Hardware ID of an Xbox console used frequently, if applicable.
- Purchase dates, order or transaction IDs, and payment details.
- Exact Outlook/Hotmail email subject lines and contacts, if that mailbox was used.
Submit the form from a familiar device and usual location when possible. Microsoft normally sends the result to the contact email within 24 hours. If verification fails, the form can be submitted up to twice per day with more complete information.^3^

Minecraft ownership and data are a separate issue

Creating a new Microsoft account—even with the same email address previously used—does not restore the old Minecraft purchase. The entitlement remains associated with the original account.^4^

If account recovery fails, contact Minecraft Support at https://aka.ms/Minecraft-Support/ and provide:

Original Microsoft account address.
New contact address.
Minecraft username and Xbox gamertag.
Purchase confirmation, order number, or transaction ID.
Purchase date, amount, and payment method.
A concise explanation that the original account was compromised.

Minecraft Support may review whether any alternative is available, but a transfer or replacement is not guaranteed. The documented Microsoft account limitation still prevents directly moving purchases, progress, or the gamertag between personal accounts.^1^

Do not post receipts, account addresses, transaction IDs, or payment information publicly in this Q&A thread; provide them only through the official recovery or support forms.

References