how to chat with an agent about connection

Hi sarah bleier,

I understand that you would like to speak with a support agent about the network connection issue.

Please sign in through Contact Microsoft Support, briefly describe the issue, and select Get Help. If available, select Contact Support, choose Surface or Windows, and follow the prompts to view the available chat or callback options.

You can enter this prompt in the Support Assistant: “I would like to chat with a live support agent for assistance.”

Alternatively, could you share more details about the connection problem you are experiencing? For example, does the issue affect only your Surface or other devices as well, and do you see any error messages? The community may be able to suggest relevant troubleshooting steps based on the information you provide. Thank you so much for your understanding.

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