my subscription was ccancelled

Question

my subscription was ccancelled

Catherine Plante 0

My subscription was cancelled how much to renew>

how do I renew it? is it still valid?

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2 answers

Your answer

Answer 1

Hi, @Catherine Plante

When you open an Office app such as Word or Excel, do you still see a message asking you to renew, reactivate, or purchase Microsoft 365?

Also, please sign in here https://account.microsoft.com/services What status and expiration date are shown for Microsoft 365 there?

The renewal price depends on which Microsoft 365 subscription you have and your country/region. The exact renewal price should be shown on the "Services & subscriptions" page before you complete the purchase.

Which plan do you have, such as Microsoft 365 Personal or Family?

Click "Add comment" to let me know.

Thanks!

Answer 2

Sign in to Services & subscriptions with the Microsoft account that purchased Microsoft 365; the displayed status, expiration date, renewal option, and charge determine whether it is still valid and how much renewal costs.

Check status and price

Open Services & subscriptions.
Sign in with the Microsoft account used to buy Microsoft 365.
Locate the subscription under Subscriptions or Cancelled subscriptions.
Check what is displayed:
- Expires on [date]: the subscription remains available until that date unless renewed.
- Expired: renew it to restore the subscription benefits.
- A recurring-billing symbol and next charge: this shows the next billing date and exact amount. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "What happens when your Microsoft 365 subscription expires | Microsoft Support")

The renewal cost cannot be determined without viewing the account because it depends on the plan, billing provider, and available price.

Renew the subscription

If the page shows Renew, Manage, or an option to enable recurring billing:

Select that option.
Review the displayed plan and price.
Add or update the payment method if requested.
Complete the purchase.
Confirm that a new expiration or recurring-billing date appears. Microsoft also supports renewal by redeeming a new 25-character product key at microsoft365.com/setup. [^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "How to renew your Microsoft 365 subscription | Microsoft Support")

If the Microsoft account page has limited or no billing controls, the subscription may have been purchased through Apple, Google Play, Amazon, or another retailer. Renew it through that provider’s subscription settings instead; Microsoft cannot modify third-party billing. [^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")

After renewal

Close all Word, Excel, Outlook, and other Microsoft 365 apps, reopen them, and sign in with the purchasing Microsoft account if prompted. If activation still fails on Windows 10 or later, run the Microsoft 365 activation troubleshooter through the Get Help app. ^4^

If the subscription has already expired, files are retained, but desktop apps lose most editing functionality and OneDrive storage returns to the free allowance until renewal. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "What happens when your Microsoft 365 subscription expires | Microsoft Support")

References

[What happens when your Microsoft 365 subscription expires | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
[How to renew your Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
[Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
Unlicensed Product and activation errors in Office | Microsoft Support