Outlook not opening

Sourav Ranjan Mishra 0 Reputation points
2026-10-15T16:18:59.9833333+00:00

Hi Team, my Outlook is showing Error 500 with OwaUserHasNoMailboxAndNoLicenseAssignedException. I need access urgently because I'm in a meeting. Please check my Exchange Online license and mailbox status and help restore access ASAP.

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

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  1. Kai-L 20,120 Reputation points Microsoft External Staff Moderator
    2026-10-15T16:59:20.5866667+00:00

    Hello Sourav,

    Thank you for reaching out to the Microsoft Q&A Community.

    The error OwaUserHasNoMailboxAndNoLicenseAssignedException usually indicates that an Exchange Online license is missing or the mailbox is unavailable. Since checking these settings requires administrator permissions, please contact your organization's IT administrator and ask them to:

    1. Check the subscription status under Microsoft 365 Admin Center > Billing > Your products.
    2. Verify your Exchange Online license under Users > Active users > Licenses and apps. If necessary, carefully unassign and reassign the license, then ensure the Exchange Online service is enabled under Apps. 3. Confirm that your mailbox exists under Exchange Admin Center > Recipients > Mailboxes.

    If the issue persists, your administrator can raise a support request through Microsoft 365 Admin Center > Help & support.

    Could you also confirm whether Outlook was working previously or if this is your first time accessing it?

    Best regards.


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