No receiving code MIcrosoft Authenticator app

Hi @Gonzalez Associates Inc

On the verification screen, select Sign in another way or I can’t use this verification option and check whether another method, such as Microsoft Authenticator or an alternative email address, is available. 

If this is a work or school account and no other verification method is available, please contact your organization’s IT help desk. Ask them to reset your MFA authentication methods or require MFA re-registration. Once this has been reset, you should be able to register the correct phone number. 

They can follow these steps:    

1. Sign in to the entra.microsoft.com as at least Authentication Administrator.    
2. Select User -> All user.   Select the user (your account) to act on and select Authentication methods. then select Require re-register of multi-factor authentication.     

• Require re-register MFA: This disables all previous authentication methods. You'll then be prompted to configure a new MFA authentication method the next time you try to sign in, so you can set up from the start and add a new authenticator app.    

For more details, please refer to: Manage user authentication methods for Microsoft Entra multifactor authentication.  

Note: Once re-registration is triggered, all your existing MFA methods such as phone numbers, Authenticator app, or other verification options will be removed. You will need to set up new MFA methods during your next login. Please ensure you have access to a valid phone number or the Microsoft Authenticator app before attempting to sign in again.    

Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? 

If this is a personal Microsoft account, try the Microsoft Sign-in Helper or follow the options provided to replace your inaccessible security information. 

Please note that this community forum can only provide general guidance and basic troubleshooting steps. Access to your authentication settings is not available through the forum, so MFA cannot be reset here.  

Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask.