lost files on one note

Question

lost files on one note

Lizzy Barlow (UG) 0

I use one-note for uni notes, when logging in they said id be blocked, so I logout and back in and everything has been deleted from one-note, one-drive, and backup. there is nothing I can do and I can't get through to a human to help me. this is urgent as it is all of my uni work I've ever done, and it was not by user error.

0 comments

1 answer

Your answer

Answer 1

Hello Lizzy Barlow (UG),

Thank you for explaining the situation. I understand that these notes contain important university work, so I would first like to confirm which account was used to store the notebooks.

Were you using a school account provided by your university, or a personal Microsoft account, such as Outlook.com, Hotmail.com, or a Gmail address registered with Microsoft? If it was a school account, please try signing in at https://www.microsoft365.com using the same university credentials.
If you cannot sign in, or OneDrive and OneNote are empty, please contact the university’s IT administrator immediately. Only the university administrator can check the account, license, OneDrive site, and notebooks within the school’s Microsoft 365 environment.

In the meantime, please check Deleted Notes in OneNote for Mac by following this guide: Recover deleted notes in OneNote for Mac | Microsoft Support

And also check the Recycle Bin in OneDrive to see whether the notebook or any related files are still available: Restore files deleted from your OneDrive | Microsoft Support

Please avoid uninstalling OneNote or deleting any local OneNote data while checking the account, as there may still be unsynchronized information on the Mac.

Please let me know which account type you used, whether you can still sign in to Microsoft 365, and whether anything appears under Deleted Notes or the OneDrive Recycle Bin. This information will help me provide the most appropriate next steps.

Kind regards,