Refund MS 365 Personal subscriptions

To request a refund for a Microsoft 365 Personal subscription purchased directly from Microsoft, sign in with the same Microsoft account used for the purchase, go to Services & subscriptions, select the subscription, choose Manage > Cancel, and follow the cancellation flow. Refund eligibility is determined automatically during cancellation.

Key points:

• Not all cancellations result in a refund.
• In most cases, a refund may be available if the subscription is canceled within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner.
• A refund of the most recent recurring billing charge may also be available if cancellation happens within 30 days after payment. This is limited to one time per Microsoft account, per subscription product.
• If no refund is issued, access to Microsoft 365 typically continues until the end of the current billing period.

If the subscription was already canceled today, check the cancellation confirmation or return to Services & subscriptions to see whether a refund option or status is shown. If purchased through Google Play, the Apple App Store, or a third-party retailer, the refund must be requested from that seller instead.

If cancellation was done in one of these countries/regions, prorated refunds may be available: Canada, Denmark, Faroe Islands, France, French Guiana, French Polynesia, Greenland, Guadeloupe, Israel, Korea, Martinique, Mayotte, New Caledonia, Réunion, St. Barthélemy, St. Martin, St. Pierre & Miquelon, Türkiye, Wallis & Futuna.

For additional help, use Microsoft support through Contact Microsoft Support and select Get Help, then Contact Support.

• Microsoft subscription refund policy | Microsoft Support
• Microsoft subscription refund policy | Microsoft Support
• [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription#sign-in-to-cancel-your-microsoft-365-subscription-yourself)
• How to get a refund on a Microsoft subscription | Microsoft Support
• Countries with prorated refunds for Microsoft subscriptions | Microsoft Support