Locked out of Microsoft account – recovery form rejected multiple times

Question

Locked out of Microsoft account – recovery form rejected multiple times

Rhea Jaison 0

I’ve been locked out of my personal Microsoft/Outlook account and can’t sign in. I’ve completed the account recovery form (account.live.com/acsr) several times, but each time I’m told the information wasn’t enough to verify ownership.

What I’ve tried so far:

Submitted the recovery form numerous times, adding more detail each time. I also have no way of checking or remembering the subjects of my past 3 emails to put on the form
Submitted from a device and network I’ve used with the account before

I no longer have access to the phone number linked to the account, as I changed my phone number.

Is there any other way to verify ownership, such as a manual review or the reinstatement form? Is there anything specific I should include in the form to improve my chances?

Thanks for any help.

0 comments

1 answer

Your answer

Answer 1

Hi,

I wish I had a better answer for you, but the Recovery form is automated, and no one can override it, including Microsoft support(which we are not a part of).

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Here are some tips:

Use a Device & Location You Used Before
Fill the Form Slowly & Accurately
Provide the Most Important Information First
Email Usage Details Matter: If it’s an Outlook/Hotmail account, add:

Subject lines of emails you sent recently (e.g., “Invoice for January”, “Job Application”, “Family Photos”)

If you used the account on a Windows PC:

Mention the device name (e.g., DESKTOP‑123ABC)
Approximate Windows sign‑in dates

I hope this information helps. If you have any more questions, don't hesitate to reach out.