How do I regain access to my XBOX account?

This usually means the security information on the Microsoft account linked to the Xbox account was changed, often after a compromise. The supported recovery path is to use the Microsoft Sign-in Helper first, then the account recovery form if the listed verification email is not recognized.

1. Start with the Sign-in Helper and enter the Microsoft account email or phone number normally used for Xbox. It can guide to the correct recovery steps and may offer self-help or agent-assisted options.
2. On the verification screen, if the shown email address is not recognized, choose I don’t have any of these if that option appears.
3. Complete the Microsoft account recovery form as accurately as possible.
   • Use a device and location previously used to sign in, such as the usual home network.
   • Include old passwords that may have been used.
   • For Xbox, provide the hardware ID of a console used frequently if the form asks for it.
4. If the recovery form says the account does not exist, carefully check the spelling of the account name. If the spelling is correct, follow the guidance for My username and password have stopped working.
5. If the account was hacked, run a full malware scan on the PC before changing the password. Then change or reset the password and review account settings such as connected accounts, forwarding, and automatic replies.

Important limits:

• If two-step verification is turned on and none of the alternate verification methods are accessible, support agents cannot send password reset links or change account details.
• Recovery form results are sent to the working email address provided in the form, usually within 24 hours.
• If verification fails, the recovery form can be retried up to two times per day.

• How to recover a hacked or compromised Microsoft account | Microsoft Support
• Help with the Microsoft account recovery form | Microsoft Support
• I can't sign in to my Microsoft account | Microsoft Support
• My username and password have stopped working | Microsoft Support