Hacked Account

Jack Shagena 0 Reputation points
2026-10-15T01:31:12.6533333+00:00

Around May of this year my Microsoft account was hacked and I lost everything i played for over the years and Microsoft support hasn't helped a bit. I've sent screenshots of hard evidence proving the account was mine for example the email from Microsoft when the hacker changed my email address on the account, pictures of the Xbox account linked to discord, and my school computer, emails from Microsoft of receipts, Microsoft reward redemptions, and so on. I've gave all of this information to Microsoft and it didn't help. As if they didn't even look at the information, I've even tested this by asking the reviewer of the information to leave a thumbs up in their email if they read the email at all, and left three requests of this in the beginning middle and end of the email if that makes sense. I also recently received an email from Microsoft explaining that they tried to contact me multiple times but i never responded so they closed the case, I've checked every email I have and none of them had an email regarding the one sent from Microsoft. I've also noticed A LOT of the emails a get after submitting a Xbox recovery from are about not noticing any fraudulent activities, even though the account was A, Logged in from a completely different location than normal, B, the email was changed and replaced by a disposable email, C, the password was changed, D, the phone number was removed, E, two step verification was turned on, F, a security key was added what is not suspicious or fraudulent of all of that all in a VERY short time frame. Call me crazy but it seems like a process just to stop people from bothering them about their problems, or at the least no care for the customers. I don't know what else to do about this, I have all the evidence to prove ownership of my account but I assume the automated recovery process isn't working I've submitted many forms, all correctly filled out with accurate information... Someone help, I'll pay to get the account back. this account was a big part of my childhood, and you could imagine how much that means to me.

Windows for home | Windows 11 | Gaming
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  1. AI answer

    2026-10-15T01:31:57.3666667+00:00

    Stop resubmitting the recovery form and use Microsoft’s compromised-account Sign-in Helper to request the available agent-contact option; because two-step verification was enabled and all verification methods were replaced, neither the form nor a support agent can manually bypass that protection. ^1^ ^2^

    Remaining supported route

    1. Open Microsoft’s compromised-account page and run the Sign-in Helper.
    2. Enter the account’s original email address or phone number.
    3. Follow the offered self-help steps. If it offers contact with an agent, select that option. ^1^
    4. If no agent option appears, open Contact Microsoft Support, enter compromised Microsoft account, select Get Help, and then Contact Support. Use another Microsoft account if sign-in is required. ^3^
    5. Give the agent:
      • The original sign-in address and Xbox Gamertag.
      • Existing case numbers and the date of the unexplained case closure.
      • A safe contact email that you currently control.
      • The dates when the alias, password, phone number, 2FA, and security key changed.
      • A request to confirm the correct contact address and whether any supported recovery path remains.

    Do not expect screenshots, receipts, Discord links, or device history to let an agent manually return the account. Microsoft states that agents cannot send password-reset links or access and change account details. ^3^

    The recovery form normally accepts account-specific information such as old passwords and the hardware ID of a frequently used Xbox console. However, Microsoft also states that when two-step verification is active and none of its verification methods are accessible, the form cannot recover the account. ^2^ That matches the condition described here, so submitting more copies with the same information is unlikely to change the result.

    Secure everything else now

    Before changing passwords, run Windows Security → Virus & threat protection → Scan options → Full scan → Scan now. Microsoft recommends scanning first in case the device contributed to the compromise. ^1^

    Then:

    • Change the password of the contact email and every account that reused the Microsoft password.
    • Sign out other sessions and review recovery addresses, forwarding rules, and connected applications on accounts still accessible.
    • Contact the bank or payment provider if any unauthorized charge occurred.
    • Preserve case emails, receipts, dates, and transaction records offline, but do not post them publicly.
    • If recovery is impossible, create a new Microsoft account with a unique password, multiple recovery methods, two-step verification, and an offline copy of the recovery code.

    Do not pay anyone claiming they can recover or “hack back” the account. Only Microsoft’s recovery systems can restore access, and forum users cannot inspect or modify account security information. A matching Microsoft Q&A case confirms that when an attacker has enabled 2FA and replaced every verification method, community moderators cannot disable it or escalate directly into account systems. ^4^

    References

    1. How to recover a hacked or compromised Microsoft account | Microsoft Support
    2. Help with the Microsoft account recovery form
    3. How to help keep your Microsoft account secure | Microsoft Support
    4. My son's account Hacked - and because the hacker turned on two-step verification, Microsoft tells me there is nothing they can do! - Microsoft Q&A
    AI-generated content may be incorrect. Read our transparency notes for more information.

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