Hello Lynn Federan,
Since you have already contacted Microsoft Support, I suggest giving them a little more time to respond. Response times can vary depending on the number of requests and whether the case needs to be reviewed by a specialized team.
If you do not receive a response from Support, please come back and share more details about the issue, including what happens when you launch a game and any error message shown. We can then look into it further.
Thank you so much for your patience and your understanding.