Windows 11 version 26H2 (build26300.9550) - post install multiple Microsoft games fail to run

Dan Hunter 0 Reputation points
2026-10-14T21:03:45.86+00:00
  1. before - Windows 11 - unknown version and build - multiple microsoft games open and run with no problems
  2. problem - Windows 11 version 26H2 fails to install using windows update
  3. solution - download and installed stand alone update package for Windows 11 version 26H2
  4. after - Microsoft Solitaire and casual games starts to open, then terminates
  5. retry - uninstall, download, re-install Microsoft Solitaire and casual games - same problem
  6. alternate - tried to open Clockmaker: Match 3 Puzzle Game - same symptions as Solitaire - starts to open then terminates
  7. multiple shut downs of PC during steps 1 thru 6
  8. final - chat with Microsoft support
Windows for home | Windows 11 | Gaming
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  1. Hendrix-V 20,300 Reputation points Microsoft External Staff Moderator
    2026-10-15T05:01:17.26+00:00

    Hi Dan Hunter,

    Since multiple Store games started closing immediately after the Windows 11 26H2 update, and reinstalling Solitaire did not help, it would be useful to check whether Windows system components were affected during the update.

    Please try these following steps:

    1. Open Terminal (Admin).
    2. Run: DISM /Online /Cleanup-Image /RestoreHealth
    3. When completed, run: sfc /scannow
    4. Restart Windows and test the games again.

    If the games still close immediately, please check Event Viewer > Windows Logs > Application immediately after reproducing the issue and share the error entry associated with the affected game. The Faulting application, Faulting module, and Exception code would be particularly helpful for narrowing down the cause.

    I hope this helps identify what is causing the applications to terminate.

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  2. AI answer

    2026-10-14T21:04:12.46+00:00

    For Microsoft Store games that start to open and then immediately close after the 26H2 standalone update, use the Microsoft Store and app recovery steps first:

    1. Sign in with the Microsoft account used for the games.
    2. Close the game completely, then reopen it.
    3. Check Windows Update: Start > Settings > Windows Update > Check for updates. Install any available updates.
    4. Update Microsoft Store: open Microsoft Store > Library > Get updates.
    5. Repair or reset the affected apps:
      • Start > Settings > Apps > Installed apps
      • Select Microsoft Solitaire Collection or the affected game
      • Select Advanced options
      • Select Repair
      • If it still fails, select Reset
      • Note: reset can remove app data for that app.
    6. If the app still fails, reinstall it from Microsoft Store > Library > Install.
    7. Restart the PC after these steps.

    Because the issue started after upgrading to Windows 11 version 26H2, also check for upgrade-related problems and submit feedback through Feedback Hub if the failures continue.

    If multiple Microsoft Store games are affected after the upgrade and the steps above do not resolve it, use the Windows upgrade troubleshooting guidance for installation and post-upgrade issues, then contact Microsoft support as the next step.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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