URGENT – Azure Tenant Lockout – MFA Required but Never Configured – Sole Global Administrator

Hello Microsoft Support Team,

I urgently need assistance recovering access to our company's Azure tenant (ADATHO).

I am the only Global Administrator of this tenant. The Azure tenant was originally created using a personal Microsoft account.

The problem

• I have never configured or registered Microsoft Authenticator or any other MFA method for this Azure tenant.

We received Microsoft's notification about mandatory MFA enforcement, but I did not complete MFA enrollment before the enforcement date.

When I now try to sign in to the Azure portal, Microsoft immediately requires a 6-digit verification code from Microsoft Authenticator.

However, I have never registered an Authenticator app for this Azure tenant and therefore cannot provide the requested code.

Instead of offering initial MFA registration, Microsoft only provides options to approve an Authenticator notification or enter a verification code.

I tried accessing https://aka.ms/mfasetup, but it rejects my account because it is a personal Microsoft account.

I can successfully sign in to my personal Microsoft account, but I cannot access the Azure portal.

There is no second administrator who can reset or manage my authentication methods.

Troubleshooting already performed

I temporarily enabled two-step verification on my personal Microsoft account while troubleshooting. However, this did not resolve the Azure authentication issue, so I disabled it again.

No MFA registration was completed for the Azure tenant.

Assistance requested

I am completely locked out of Azure and cannot create a support ticket through the Azure portal.

Could a Microsoft moderator or support engineer please help escalate this case to the Microsoft Data Protection / Tenant Recovery Team?

I need assistance restoring administrative access to my existing Azure tenant so that I can properly register MFA.

I can provide the following information privately through a verified Microsoft support channel:

Azure Tenant ID

Administrator account email address

Azure subscription information

Proof of tenant ownership

I would strongly prefer written communication via email or private message, as I am unable to resolve this issue through the standard support channels.

I would greatly appreciate your assistance in opening an official support case and initiating the tenant recovery process.

Thank you very much for your help.